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Epsonc46's avatar
Epsonc46
Joining in
17 days ago

Incorrectly being charged for 4 boxes when I have only 2 boxes in house.

Incorrectly being charged for 4 boxes when I have only 2 boxes in house.  2 days in chat and going around in circles. I have a main box and an additional in bedroom which I have had for years now. But on checking bill I am being charged for mini boxs. Whe I'm on chat I'm being told I have 4 ? I don't and being charged very unhappy. Never had 4

Complaint Team
Mini box
overcharged bills

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  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    16 days ago

    Thanks for reaching out to us Epsonc46, and a very warm welcome to you!

    Sorry to hear of the charging of the additional set top boxes on your account.

    We can take a look at this and ensure that this in resolved or explained as to why these charges are present.

    Check out the envelope in the top right hand corner for a private message from me.

    Thanks,

    David_Bn