Patio damage
When Virigin Media came to my house to set-up my broadband they broke my patio trying to lay the cable. Then they were unable to lay the cable due to a blockage and left. They said they would repair the damage after the cable was laid. After 5 months of repeatedly making appointments and cancelling them, resulting the cable never being laid and never getting broadband, I cancelled the contract but my patio still has this damage. I have contacted VMO2InsuredClaims and they keep claiming they're going to send engineers but they never turn up. How can I escalate this as once again Virigin Media is making appointments they have no intention of keeping?Virgin Media not sending engineers
Virgin Media had someone come and set up the hub on the 30th Jan, however due to a blockage they couldn't connect the cable from outside to my house. This means I have no phone or Internet. After this I repeatedly been given different dates regarding when they'll set everything up but so far nothing has been done. Is there anything I do to get them to come and finish the setup? If not what should I do? They've already given me some credit towards purchasing a data dongle but what happens to this credit if they never connect me to the network? Is there any way I can have this credit paid to me? I'm also told there's a lateness penalty they have to pay. What should I do about this?Password reset link not received
I am unable to get through to anyone on the phone, no matter what option I select. The chat bot is AI nonsense and sends you in loops. The only promising thing offered was messaging on Whatsapp. No response or signs of receiving my messages. This is getting ridiculous quite frankly. I pay for a service and I am not receiving customer service. I have sent a reset link for my account password (not this account) and nothing has come through (FOR DAYS!). Sort it out VM.Frustration with Virgin Media: Late Payment Charge and Lack of Response
Hi everyone, I’m reaching out to share my frustrating experience with Virgin Media and see if anyone else has been in a similar situation or has advice on how to resolve this issue. Here’s what happened: I’ve had an active direct debit with Virgin Media throughout my contract, yet in December, they failed to take payment on the 18th as scheduled. My bank, NatWest, confirmed that Virgin Media did not even attempt to collect the payment, despite the direct debit being active. Virgin Media then added a late payment charge to my account. To make matters worse, Virgin Media eventually took the regular payment and the late payment charge from my account without resolving the issue. I contacted Virgin Media about this, and on 10th December 2024, I received an email acknowledging my complaint. They mentioned that a request had been raised to waive the late payment charge and said they’d notify me once it was approved. However, since then: I emailed them again on 10th January 2025 to follow up, pointing out that I had proof from my bank that this was Virgin Media’s fault. As of today (18th January 2025), I’ve had no response to my emails. I’ve also learned that I need to wait 8 weeks from my initial complaint before escalating this to the Communications Ombudsman, which is incredibly frustrating given that Virgin Media is completely ignoring me. At this point, I’m demanding: A reversal of the late payment charge. Confirmation that my credit rating will not be affected. Compensation for the stress, time, and inconvenience caused by this mess. I find it disgraceful that such a large company can treat its customers like this and fail to communicate or resolve a simple issue. Has anyone else had similar problems with Virgin Media? How did you get them to resolve it? Any advice on how to handle this would be much appreciated. I’m ready to escalate this as soon as the 8 weeks are up, but I’m hoping Virgin Media will act before it gets to that point.