Engineer no-show
I booked an engineer when we signed up 13th April to arrive an install today. Noone has turned up and I've just spoken to customer service who told me: My installation was cancelled; My parcel is with Yodel He couldn't tell me when the installation was cancelled and that's when he said Yodel were delivering it. Now I know that Yodel aren't installing any wall sockets so not sure why they'd have a package for me when I've booked an engineer installation. I know the process has been started because my current provider have been notified, so that means I'm without internet from tomorrow. What is going on and what do I do about getting an engineer out to install the kit I need??No Welcome email or delivery of kit
Hi guys, I placed an order for Broadband on Monday 10/03/2025 and in the welcome contract email it said that I will be getting a welcome email soon. It's been 4 days and no communication at all from Virgin media. I've had no Wifi in that time so this has been quiet inconvenient for me and my family. Could someone from the team help me, as when I try to phone them it asks for my customer number but as I've had no email I have no customer number.