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zohaibs1011's avatar
zohaibs1011
Joining in
2 months ago

No Welcome email or delivery of kit

Hi guys,

I placed an order for Broadband on Monday 10/03/2025 and in the welcome contract email it said that I will be getting a welcome email soon. It's been 4 days and no communication at all from Virgin media. I've had no Wifi in that time so this has been quiet inconvenient for me and my family. 

Could someone from the team help me, as when I try to phone them it asks for my customer number but as I've had no email I have no customer number.

no delivery
no welcome email

2 Replies

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 months ago

    Hey zohaibs1011, thank you for reaching out and a warm welcome to the community, we are sorry to hear you haven't got any paperwork.

    We will send you a DM now to take a look. 

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 months ago

    Hey zohaibs10111, I am so sorry for the delay of getting this very important issue sorted out for you.

    So I can look into this for you, please can you confirm your full name, account number, postcode and the first line of your address. 

    Please can you also confirm if you are the account holder? Thank you.