Patio damage
When Virigin Media came to my house to set-up my broadband they broke my patio trying to lay the cable. Then they were unable to lay the cable due to a blockage and left. They said they would repair the damage after the cable was laid. After 5 months of repeatedly making appointments and cancelling them, resulting the cable never being laid and never getting broadband, I cancelled the contract but my patio still has this damage. I have contacted VMO2InsuredClaims and they keep claiming they're going to send engineers but they never turn up. How can I escalate this as once again Virigin Media is making appointments they have no intention of keeping?All virgin services off
how can anyone get in contact with virgin if ALL THEIR SERVICES ARE OFF and the virgin phone is NOW PLUGGED INTO THE ROUTER which means IT DOESNT WORK .. my bro has only these services from virgin .. fun started 2 week ago..service went dead apparently he hadn't paid his bill but he'd got it in front of him ..paper bill with a paid receipt .. After using a pay and go phone and spending amount of money he got told you've gone over your allowance.. he's never set a spend cap or an allowance and he had to pay money before they could sort anything out.. now..he only got in contact with virgin English accent support (he cannot understand voices with strong accents)via cancellations. .. Today all his services are down again except the phone I've checked via my Internet and it's showing orange on broadband..orange on tv and green on phone.. but he cannot phone you to tell you as STUPIDLY VIRGIN HAVE DECIDED TO CONNECT PHONES VIA THE HIB ROUTER ..WHICH ISNT WORKING.. how stupid is that.. so how exactly is he suppose to get help.. he's not the only one that gets stranded by this company.. he's had nothing but trouble with virgin but feels tied to them .. I've told him to go with someone else ..as his contract ends in June.. but what is he suppose to do ...