missing equipment

2 Topics

Stream power adapter missing
I've had a Stream box sitting unused since I set up my broadband (as I had no need for it). I've just tried to install it finally this morning and found there's no power adapter in the box. Is there a way to request a new power adapter by itself? I've tied the Virgin help chatbot doesn't seem to be able to answer any questions about equipment or even seem to know that Stream exists. Thanks
jgadsden
20 hours ago Place Stream
40Views
0likes
2Comments
TV Box not delivered by still paying
We ordered a package in July (TV, internet, phone and mobile) as we have just arrived back to the UK after 20 years. Internet arrived and phone connected but no TV box. I contacted them several times by phone, chat etc and on 14 Aug they said they would send within 48 hours. Came back from holiday on 24 Aug and still not delivered (no box as someone brought in mail or note from Yodel). Contacted them again and apparently not properly escalated in their system so didn't go through. It will now be allegedly delivered in 48 hours. Also no O2 sim. Seems was a bad setup, and the person who set us up did not tell O2, so VM sent me to O2 who have never heard of us. I am going round in circles. Last time I seemed to make some headway with the assistant and then the VM chat got cut off so back to square one and it took me hours last time to get to where she was trying to set up the O2. Who has the sort of time it takes to set up with VM? Also they want to use my existing mobile for updates but as I am new to the UK I have had to get a pay as you go Vodafone card to be able to have a UK number to set up the O2 sim which makes no sense. Thing is my bill is charging me for whole package when I only have half of it - and I'm having to spend hours on chats with them from my EU tel number so if I'm not home I get data roaming charges. I calculate they have cost me about EUR 20 so far. Now I just want to cancel and go to Sky but it seems I will get a GBP 240 cancellation fee plus charged for the set up and the first month even though all I have is patchy wifi and a landline I have only used to call VM?? How can a company be this poor at customer service? And is it legal they change me for services they have failed to deliver?
Solved
SarahDee1
11 months ago Place Volt
673Views
0likes
4Comments