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Account Settings Account Details Telephone Security Details Edit Verify it’s you Before you verify your identity, we need you to change your sign in email address to one that isn’t from Virgin Media. Otherwise, if we send the code to your Virgin Media email address you might not be able to access it. Option 1 - Change my email address Option 2 - More on changing your email address Can we have a third option please - "I have access to my email and don't want to use any other email address" I don't have another email address to use, if I create a temporary hotmail address that won't be used for any other purpose it will be cancelled at some point in the future and create more problems.