Unable to reset password
I have been logged out of my emails on my phone, when I gone to enter the password nothing I put in is correct. Went to the virgin website to do 'forgotten password' I put in my email which is a virgin email date of birth & answer to my security question, double and triple checked everything is correct but it constantly tells me something is wrong and I can't change my password. There's no option to verify another way. Called Virgin and wasn't too helpful. All of the info is 100% correct as I used my memorable word when I called, so I'm at a loss of how I can get back into my account? So currently have no access to my e mail or VM account. Has anyone had the same issue and been able to fix it or could someone provide some help?Cant someone please help. Unable to change my memorable word!
Hi all, I need your help! I've been on the phone with Virgin Media for over an hour to try to change my memorable word. They gave me instructions which I followed but the option for me to change the memorable word isn't there. I logged into my account, clicked on the account settings, ID and security, I clicked on manage your products. Either a page loads saying sorry, something went wrong and asks me to try again. When I manage to get into the account, I see Virgin Media ID which has my email address underneath (and I have also tried to click on the little pencil icon too) but when I click on that, it only gives me the option to change my password and nothing more. I have added some screenshots just in case I'm still doing it wrong.
