Help! Stream activation failure but being billed when have no content to watch
Hi, Elderly parent's (Dad who is David the account holder) account who give me authority to interface with VM on their behalf and is documented on VM records every contact as I'm their son John living at same address. Just before the last price increase on Stream box & before the name Flex became live I added Sky Sports HD (£18.75) & TNT Sports (£10) via their My VM account web portal but it failed to complete. I was straight on email to raise that I didn't want to re-sign this new 18 month contract that was made aware of afterwards not before but both bounced back saying can't contact VM via these addresses. Dad has VM emails mirrored on his phone but never said anything about any new emails recording these changes. Looking tonight they were still unread blush so we have missed this and they've not raised it to me. Having read the email history now a 18 new contract was issued adding the 2 channel packs. So I presumed it would be corrected when the prices went up as we would be paying less but didn't. Mum came at me in a raised voice on walking in from work tonight that VM had debited £123.20 when our contract is £71.00 without any non-inclusive charges for their anytime landline service and those 2 channel packs. Some of that was smoothing I tried to explain but bill said normally new price would be £100.00 (£71+£29). We have not had access to that content we've been billed for! How do we get this sorted out please? Can ring 150 at 8am tomoz to try to get a low wait time to connect to an agent? If forgetting the 2 channel packs going forward and staying at £71pm is an option without being hit with early disconnection fees that would be acceptable please? Cheers John/Dave/Moira.
BBC 1 occasional sound loss / picture freeze and pixilation
For the last few days we have been suffering from occasional sound loss and/or picture freeze and pixilation on BBC 1. It doesn’happen at regular intervals and the rest of the time the picture/sound is perfect. This isn’t happening on other channels. Does anyone else have this issue? I have checked all of the cables and rebooted all equipment. The last time that this happened, about a month ago, it turned out to be an issue at Virgin Media's end.360 box - audio sometimes drops out from sound bar (HDMI ARC)
I have a Hisense TV, Samsung HW-Q60T sound bar and new Virgin 360 box. All works well but occasionally (like 2 or 3 times during the evening) the sound switches from coming out of my sound bar and reverts to coming out of my TV speakers (with a message on my screen saying ARC device has been disconnected). If I switch the sound bar OFF and then switch it back ON again then all is ok again and audio comes out of my sound bar (at least for a while, anyway). This didn't happen when I had the Tivo box and has only just started doing this since getting the new 360 box. I have not changed the way the 3 units are connected together with cables, that is still the same: TV to sound bar using HDMI ARC to HDMI ARC sockets. TV to Virgin 360 box using HDMI to HDMI sockets. I'm not very savvy when it comes to this new way of connecting various devices together but conclude that it must be some software issue or a settings issue but have tried various settings and nothing seems to make any difference. The sound still drops out now and again. Can anyone help? What am I doing wrong?
