Hub 3.0 solid red light + bad customer service
My hub 3.0 has a solid red light. It is in an open room, and out of direct sunlight. I have turned it off and on several times, pin reset, and still get intermittent internet, and in addition the top of the hub is warm. I used live chat to get through to an advisor. After repeating the problem several times, the advisor organised a technician to visit on 13/10 in the afternoon, when I would be at work. I explained I wouldn't be home as I work full time, and the advisor instead changed it to Tuesday morning, again at a time I wouldn't be home. I then got a text message saying a technician would be attending Monday afternoon, and if I wasn't home, I would be charged £25. As I understand it, a solid red light and a warm hub could be an overheating problem, and possibly dangerous, so as well as not getting the broadband service I pay for, VM are now happy to leave defective equipment for several days, and try to charge people for appointments they haven't agreed to. I told the advisor that I needed someone to attend over the weekend, and to cancel the appointment when I wouldn't be home, they simply said they would monitor the situation to see if anyone would be available, then ended the chat. How is this acceptable? How are customers paying such high amounts, don't even receive the service they are paying for, being threatened with charges for appointments they haven't agreed to, and are left with defective and possibly dangerous equipment?Hub 3 - Solid Red Light
As the title explains, my Hub3 router is showing a solid red light. Weirdly, internet is stable. It's in a well ventilated place and doesn't appear to be hot/warm to the touch. I've tried powering it off/on again (even left it off overnight), full unplug and a factory reset. The solid red light returns. Please advise.Conflicting messages on Hub Upgrade
HI there, I'm trying to renew my contract, I'm getting conflicting messages on hub upgrades, and the customer service line is as much use as a chocolate teapot. If I log in on desktop, I'm offered upgrade packages to speed. I'm currently a M350 customer and I'm being offered M500 or 1Gig. If I log in on mobile, I'm being offered the M500 upgrade, or an upgrade to my hub from 3.0 to 5.0. When I spoke to an agent on chat, they told me that I could only upgrade to Hub 5.0 on a 1Gig contract. Can someone confirm if that's true? I'm more interested in a hub upgrade because my current connection, as good as it is, suffers semi-frequent 'blips' in connection that are becoming frustratingHub 3.0 crashes when using specific software - nothing in network log
Hi, I have for the past 7 months been frustratingly trying to use Ableton on my computer whilst connected to my home network. When I boot it up, the Hub completely crashes after a few seconds. Every time. WiFi drops out for all devices in the household and I then have to use the software with my WiFi off on my machine. There is nothing in the network log on the router itself to suggest what the issue might be. I thought it was my MacBook itself causing it, or network flooding etc.. but I've used the same MacBook and the same software on other networks and it runs perfectly elsewhere. I have been in comms with Ableton support also on this back and forth for months and the issue is not theirs to solve. I've turned off auto updating and everything to reduce the network load from the application. Q's 1 - has anyone else experienced this? With any software, not just Ableton? 2 - if yes.. how did you solve it? Is it an IPv4 vs IPv6 problem maybe? or something more intricate? Any help much appreciated. Edit: Yes - I have performed the pin hole reset a number of times to no avail