btriplem
27 days agoJoining in
Conflicting messages on Hub Upgrade
HI there,
I'm trying to renew my contract, I'm getting conflicting messages on hub upgrades, and the customer service line is as much use as a chocolate teapot.
If I log in on desktop, I'm offered upgrade packages to speed. I'm currently a M350 customer and I'm being offered M500 or 1Gig.
If I log in on mobile, I'm being offered the M500 upgrade, or an upgrade to my hub from 3.0 to 5.0.
When I spoke to an agent on chat, they told me that I could only upgrade to Hub 5.0 on a 1Gig contract.
Can someone confirm if that's true? I'm more interested in a hub upgrade because my current connection, as good as it is, suffers semi-frequent 'blips' in connection that are becoming frustrating