Moving house issues
Hi all, we're having a really tricky time with our virgin house move. Move happened on 21st March with an install date of the 24th. We'd spoke to Virgin and they'd agreed to a continuation of contract. We don't have too much left on the minimum term. The 24th arrives and I get an email saying here's my new contract with a new minimum term. I'd never agreed to this contract but at the point of filling house move details in, the agent said I might get a new contract and to disregard that info. Seems a bit odd but I thought I could chase it up later as I have the chat transcript. Engineer arrives on the 24th and they quickly realise there's no cable laid and we need pre install work done. They apologise and get a new installation date of the April 8th. I explained this is really tricky for us as we work from home and I'm assured the pre-install work will be done within days and then the install can come forward. Days pass and nothing happens, on numerous times I call virgin and they say the pre-install work is the following day, this never happens. Eventually someone finally comes and leaves 5 mins later. I hear nothing for a day and call virgin, they say we need wayleave as we're on a shared drive and someone will call me. I've explained to the pre install team that we've just moved in but know our new neighbours are away for a long time and we don't have their contact details. They said we need to tell the wayleave team this when they call. On Friday I finally get an email from the wayleave team asking for my neighbours details. I've replied explaining we can't contact them and wondering whether we can discuss alternatives - perhaps it's wishing thinking but we have opereach fibre to the property and was wondering if they could use those ducts. I can't get hold of the wayleave team and I'm not sure whether there's any alternatives anyway. We're really struggling working via mobile hotspot, is there anything else I can do or shall I try to cancel my order and go with an openreach ISP?House Move - Volt Virgin + O2
Hi we're moving house very soon and have about 6 months on our contract. Unfortunately Virgin isn't available at our new house :-(. Looking online I'll have to cancel but wondering what happens with the O2 Sim card? We don't use it so would prefer this to end to buy I'm not sure what will happen I.e. would we have to pay out the rest of the contract. Would be disappointed if we did as it was a requirement for signing up to Virgin in the first place and we'd been staying if it was available at the new house!