Moving house issues
Hi all, we're having a really tricky time with our virgin house move.
Move happened on 21st March with an install date of the 24th. We'd spoke to Virgin and they'd agreed to a continuation of contract. We don't have too much left on the minimum term.
The 24th arrives and I get an email saying here's my new contract with a new minimum term. I'd never agreed to this contract but at the point of filling house move details in, the agent said I might get a new contract and to disregard that info. Seems a bit odd but I thought I could chase it up later as I have the chat transcript.
Engineer arrives on the 24th and they quickly realise there's no cable laid and we need pre install work done. They apologise and get a new installation date of the April 8th. I explained this is really tricky for us as we work from home and I'm assured the pre-install work will be done within days and then the install can come forward.
Days pass and nothing happens, on numerous times I call virgin and they say the pre-install work is the following day, this never happens.
Eventually someone finally comes and leaves 5 mins later. I hear nothing for a day and call virgin, they say we need wayleave as we're on a shared drive and someone will call me.
I've explained to the pre install team that we've just moved in but know our new neighbours are away for a long time and we don't have their contact details. They said we need to tell the wayleave team this when they call.
On Friday I finally get an email from the wayleave team asking for my neighbours details. I've replied explaining we can't contact them and wondering whether we can discuss alternatives - perhaps it's wishing thinking but we have opereach fibre to the property and was wondering if they could use those ducts.
I can't get hold of the wayleave team and I'm not sure whether there's any alternatives anyway. We're really struggling working via mobile hotspot, is there anything else I can do or shall I try to cancel my order and go with an openreach ISP?
