Ring Video Doorbell 2 intermittent connectivity
Since yesterday I noticed my Ring Doorbell is not capturing video, also when I try to use "Go Live" it doesn't connect. If I reboot the doorbell via the Ring app then it connect for a bit, but then it loses connectivity. I have restarted my Hub 5, and also the Home Wifi Plugs ... and no other issues with my home network. This is the only device that seems to be effected. I did read sometime ago their was a connectivity with Virgin and Ring .. could this be what is happening??Can't register a new account...
It looks like this question has been raised on numerous occasions and requires Virgin Tech support to resolve. I've spoken to the helplines 0345 & 0800 on numerous occasions. I keep getting fobbed off with the same line, I can register after my kits installed. How does that work? You have to register to be able to organise/rearrange the delivery of your kit? The kit is now installed and I still can't register. I've just rejoined Virgin after 12 months away. One of the reasons I left was a similar issue when I joined a few years ago and the appalling customer service. If you're wondering why I'm back, it's the amazing broadband speed that no one else can match/better in my area. If I try and register my account I get kicked out at the generate a password stage. I've tried daily for a week. I've tried in multiple browsers. I've cleared all my browsing in Chrome, as suggest by a Virgin Tech, it still doesn't work. I am using the same email address, as for previous account, but I was assured this wouldn't be a problem. I'm getting extremely frustrated. There must be an easy fix...Some will, some wont
As the wife of the account holder I pay the bill via my mobile phone, linked to a/c. I set the Memorable word, me not a technophobic spouse who also hates phones. Why is it so hit & miss that VM will talk to me? All I wanted to do was set up the app using my email since he doesn't have one. Can they do this? Of course they can't. Time to shift provider.