How can I pay HUGE Disconnection fee ?
We are being forced to leave our home with our 2 very young children after a section 21 due to our landlord wanting to move back in after selling their own home. This is obviously no fault of our own, we are expecting to end up in emergency housing as we have yet to find anywhere else to live with only a week and a half to go so are unable to transfer our service and yet we are expected to pay over £200 early cancellation fee? we would have happily taken our service with us as we have previously had no problems but as we are likely going to be living in a hotel room this obviously won’t be possible? how are we expected to be able to oh over £200 on top of all our loving and storage costs as we have to put effectively our whole house in storage, I just don’t know where they expect us to find the money 😭 does anyone have any advice? Many thanksMoving home - Contract issue
Hi, I have been a customer with Virgin Media for around 9 years and I was paying for my services "out of contract" meaning I had already paid the minimum term. I recently bought a home and wanted to move my services to my new address, I requested that my services do not change and I just want to move them to the new address. After some back and forth I finally managed to do so - including paying the final bill at my old address and subsequently being double billed at my new address. This didn't bother me too much as I was just glad to have moved the services. I have noticed a huge drop in my internet speed at the new address and decided I wanted to switch provider as paying £69.90 a month for less than 30Mb/s seemed extortionate. Before doing so, I looked at the email I was sent when I moved houses and noticed that it is actually under contract again with a minimum term of 18 months - Is this just my old contract or will I have to pay an for an early disconnection fee of 15 months? Summary Customer for 9 years, paying for services "out of contract" (past the minimum term) Moved houses, requesting no changes to my package Internet speed is worse so wanted to switch provider Checked email I was sent after moving houses to see that I have a minimum term again