Stream box disconnecting every time tv off
Received new stream box today as the one I’ve had for 2 months has never connected for more than a few hours and was faulty. Having spent an hour today in the phone getting the new stream box set up (rebooting the WiFi etc) as it wouldn’t find the stream, the same issue is happening. Either the tv doesn’t find the source or when I get onto virgin I either get not connected to the WiFi or no channels. The internet is connected. I have the Ethernet cable in too and have tried both connections. To get it to work again if the tv gets turned off means Resetting the modem, reconnecting the box and generally taking ages. Anyone else had issues like this as it’s beyond ridiculous. (We’ve had virgin for years but the stream box was to replace the older larger tv box (which always worked fine!)Stream Box - Not starting and Purple Light
I had Virgin broadband installed on the 22/05/23 and also received a Virgin Stream box. I was not supplied with any manuals/instructions by the engineer, but having followed the instructions online I cannot get the Stream box to work. The box starts up with an orange light and I receive the welcome message on screen, the screen then goes black and the light on the box goes solid purple. The light then stays purple and the TV doesn't recognise anything connected by HDMI until I restart the Stream box and the process repeats. I'm hoping someone can help me with this as I spent over 1 hour on the phone with 8 people across; Multi Skill Staff, Pre Install Enginners, Retention, Faults and several other teams and no one was able to tell me what was wrong with the device or how to fix it.
