Cable replacement no-show
Hi! So a little back story - I've been having issues for months with T3 ranging errors, service interruptions and speed issues. After multiple site visits and attempted fixes, the last tech to come out found that a) we're right at the distance limit from the head-end and b) that the 30+ year old cable is not sufficient for stable DOCSIS 3.1. On the 30th August, external works were booked in for today to run newer, higher-grade cable from the head-end to the property. I had text confirmations that it would happen today. There has been no sign of any external works being done, nor has there been any contact to say if/why it's been delayed. Just wondering if there's any news from the VM community team as to what's going on!
Connection lost after partner engineer cut cables
Hi there, This morning we had our Hub 3 installed by a lovely engineer, finally had connection for a good few hours before I noticed it dropped off. Then heard drilling outside my house. A third party engineer was doing external works (which the original engineer had established was not necessary as he sorted the hub already). This second engineer didn’t knock or let me know he was going to do any works. He just assured me that once he was done, I could restart the hub and it would work again. I said alright, I didn’t really have a choice as he’d already cut the cables. I left him to it, then shortly after noticed the van had disappeared, so tried restarting my hub. Still not working. The new cables haven’t appeared to have been routed to my living room, but the cellar instead. So I have no idea how to reconnect the hub, and have been left with no way to contact an engineer. Tried over the phone and was promised a call back, yet to have materialised. I need an urgent appointment to sort this because I have already been waiting weeks for an install. Could anyone help me get in touch ASAP and sort a faults appointment?
