Cable replacement no-show

Question

Hi!So a little back story - I've been having issues for months with T3 ranging errors, service interruptions and speed issues.&nbsp; After multiple site visits and attempted fixes, the last tech to come out found that a) we're right at the distance limit from the head-end and b) that the 30+ year old cable is not sufficient for stable DOCSIS 3.1.&nbsp; On the 30th August, external works were booked in for today to run newer, higher-grade cable from the head-end to the property.&nbsp; I had text confirmations that it would happen today.&nbsp; There has been no sign of any external works being done, nor has there been any contact to say if/why it's been delayed.&nbsp; Just wondering if there's any news from the VM community team as to what's going on!&nbsp;

goslow · Answer

You are unlikely to get any reliable info from VM on the cable re-pull, unfortunately. This is because the work is generally allocated to sub-contractors and, once the task is handed out, it seems that the contractor is left to get on with it with very little management or involvement from VM.

Kath_P · Answer

Hi fatedsnowfox,&nbsp;
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear that the external works were not completed. This is something we can look into, to check what happened with the visit but in order to do that I will need to confirm some information with you to pass security.&nbsp;
I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,&nbsp;

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Cable replacement no-show

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