New order, no confirmation email
Yesterday I made an order regarding broadband and while I received an information email, it was not the confirmation email. Therefore, I don't have access to the account number and I can't fully unlock my account and I have no confirmation email about my purchase. Therefore, I don't know if the order is processing or not. I tried contacting the chat but it's a useless robot/AI and the webpage to make a form gives me a blank space. I have also checked the junk/spam folder and nothing. I had Virgin in my previous apartment and had no issues with the broadband, but what a way to start the new contract, seriously. Please help me with this. [Mod - title edited for clarity]Email updating
When I signed up for a new 18 month contract after spending years on the rolling contract terms, the confermation was sent to an email address that is no longer avalable to me. Could anyone help me getting the old email address removed and future mail sent to my current email address.