Email Signing Issues
When initially logging into email with [removed] my wife received an account compromised message. Following instructions we changed the mail address on the account to [removed] We changed the password and generated the app passwords as instructed. Email is now accessible via this account/password combination, but IMAP/POP is not using the password generated on the virgin website - as instructed When trying to change the account email address back to [REMOVED , we get a message to say you cannot change your sign in details to ntlworld.com. What is the resolution ? Why I can't she change the account back to ntlworld.com , as this is her email address ? [MOD EDIT: Personal information has been removed from this post.]
Ntlworld email password change
Hello, I am trying to reset my email password - I have continued to use my original @ntlworld.com email from way back and have only ever had access to this email address through the Apple Mail app on my iPhone. Unfortunately, there was some kind of hacking incident and I really need to change my emails password. I have tried to access my mailbox through the Virgin Media online portal but this was met with an error message saying emails cannot be displayed. I have a number of very important emails that I cannot just stop using the account. I do not have a linked/related virgin media email account and know of no way to change my password. This email address is also the one I use to sign up to everything for and I have outstanding bookings and tickets etc attached to this account so not having access is a major issue. My question is, how do I go about changing my ntlworld password? I am reluctant to do anything until I have the process confirmed because of the hacked issue and potentially locking myself out entirely and losing everything. I’m aware that VM stopped supporting NTL World email addresses but I’m really hoping that you can help or guide me at the very least. Any help would be enormously appreciated.