Ntlworld email password change

Question

Hello,I am trying to reset my email password - I have continued to use my original @ntlworld.com email from way back and have only ever had access to this email address through the Apple Mail app on my iPhone.Unfortunately, there was some kind of hacking incident and I really need to change my emails password.I have tried to access my mailbox through the Virgin Media online portal but this was met with an error message saying emails cannot be displayed.I have a number of very important emails that I cannot just stop using the account. I do not have a linked/related virgin media email account and know of no way to change my password. This email address is also the one I use to sign up to everything for and I have outstanding bookings and tickets etc attached to this account so not having access is a major issue.My question is, how do I go about changing my ntlworld password? I am reluctant to do anything until I have the process confirmed because of the hacked issue and potentially locking myself out entirely and losing everything. I’m aware that VM stopped supporting NTL World email addresses but I’m really hoping that you can help or guide me at the very least.&nbsp;Any help would be enormously appreciated.&nbsp;&nbsp;&nbsp;&nbsp;

goslow · Answer

Have a look at the info belowhttps://www.virginmedia.com/help/security/why-is-my-virgin-media-email-hackedEach VM mailbox now has its own corresponding 'My Virgin Media' login. You make password changes from there. To use the mailbox with an email client you also need to generate an app password. You may also need to provide VM with a third party email address as part of VM's recent security changes belowhttps://www.virginmedia.com/help/broadband/manage-email-accountVM is still supporting ntlworld email addresses but users of those mailboxes need to be paying VM for a broadband service to carry on using the email addresses.

Taiyan · Answer

I can’t log in to a VM account as I don’t have one. Never have.&nbsp;

goslow · Answer

VM has change the management process for email. Each mailbox now has its own 'My Virgin Media' login

https://my.virginmedia.com/home/signIn

which you can try with your email address and your VM account password. It is from there that you should be able to make changes to your mailbox password (if you can make any changes at all, that is)

How do you come to have a ntlworld address but have never had a VM account? Was it created via a VM broadband account of someone else to be a secondary mailbox under that person's VM broadband account?

VM has been deleting mailboxes which are no longer associated with a current VM broadband subscription. If the VM broadband account from where your mailbox originated is no longer in existence, or your mailbox has become 'orphaned', your mailbox may be under threat of deletion.

Taiyan · Answer

I had it from before virgin took NTLWORLD over. They were my original supplier. Not virgin.&nbsp;

Graham_A · Answer

Taiyan&nbsp;wrote:I had it from before virgin took NTLWORLD over. They were my original supplier. Not virgin.&nbsp;Actually Virgin did not take over Ntlworld.&nbsp; Many years ago Ntl merged with Telewest and the combined company rebranded as Virgin Media under a licence agreement with Virgin group to use the name.The instructions already posted regarding signing into the My Virgin Media account for the ntlworld email address are correct.&nbsp; What error message do you get when you try to do this?&nbsp; If it say the email address is not recognised then you will need to wait for the VM Forum Team staff to respond to this thread as they should be able to assist you.

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Ntlworld email password change

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