Weird distribution cable
Hello all, I just moved to a new home and carried over my Virgin connection. From the outside of the house I can see the distribution cable running from a mast, over my roof and into the wall. However, the end of the cable looks nothing like a coax termination, it's just the bare core; this means I can't plug it in the inner receptacle of the VM wall box. I called support and they're sending a technician, but can someone confirm why would the termination look like that or if perhaps I'm misunderstanding something? Thanks.Install Connection Query
Just wanted to ask, I’ve placed my order for the Volt M350 package. I’ve recently renovated and the existing coax cables were cut outside in the box and fed under the new drive. From the box pictured, a separate coax travels back under the drive across the window and inside the house to behind a blanking plate. This is where you can see two cables circled - the wrapped one travels right to inside the house. It looks as if someone has been today and installed a connector and new wire in the box as seen in the picture attached. That wire wasn’t there before and I didn’t think they needed to add a new one. You can see the two ends that were already there (circled). Can I just confirm that this will still be connected to the existing wire in that box which feeds under the drive, to the other side of the window and then in to the house? I’ve had it confirmed that this wire is live so I don’t see a reason why not. Thanks in advance.
