E-Billing Can't switch
Hello, I have tried and tried to switch to e-billing but when following all the guides on this community site or the FAQs support page none of these help. The how to guide said; " How to switch to eBilling Sign in toYour Account SelectMy profile at the top of the page Go to the eBilling section and selectSwitch to eBilling Follow the instructions to complete your registration " But when you go to your account you don't have my profile option, you don't have eBilling option, and you don't have 'Switch to eBilling". Also a other guide said to go to your account setting > Marketing and contact preference > Contact preferences > click eBilling option, this too does not have an this option. This does have the comment under stating But this is what my account is set too already and I still keep getting the £1.75 charges. please help I want e-billing but it seems impossible for myself to do this switch. Due to on your bad user interface.Virgin trying it on with router charge
Virgin have sent me an email threatening to charge me for not sending my router back. I’ve got a receipt and I’m ready for a fight. But looking at the number of complaints on the forum it seems like Virgin just try a few charges and see how many people will just pay up. My advice to anyone thinking of leaving Virgin: Stay strong. Your nightmare will eventually end and you’ll be Virgin free. Keep the receipts from equipment return, even after you had emails saying that items have been returned. Don’t bother with the outsource drones on WhatsApp - complain publicly on the forum.Latest rip off
Is this Virginmedia,s latest ploy charging people for missed home visits when the repair people where actually in the house and still not fixing the problem. I am not paying a £25 call out charge just to get my tivo box fixed and even then still have a problem .Called overseas call centre and they said they would take it away as it was a mistake but guess what still showing.They were only interested in closing the complaint but hey it's not over.Keep charging after cancelling.
My contract expired 4th December. I notified them a month in advance on multiple occasions that I intended to leave. Every single time without fail they ignored what I said and tried to sell me upgrades and new packages. I was also told that my new provider contacted them about the switch (I received emails from both Virgin and Sky confirming this). They then charged me for the month of December, after my contract expired. Not only that but about £40 more than the monthly value of my contract. I was furious and left a complaint. They replied that what they have done is legal and asked me to pay the bill. Because I did not want to go through extra hassle I just paid it. Now they have sent me another bill for the same amount for this month. I'm not sure what to do. I don't want to pay it and cannot really afford to pay it. I am devastated and wish that I never signed up to Virgin's internet. How is it legal for them to keep charging after your contract is expired?Re: Being charged for SIM when have moved over to O2
hi team new to the community. I too am being charged for an O2 sim taken our as part of Oomph deal. WHY? it was intended to be free and to cover the frequent drops in broadband. I can’t afford the hike in package as well as a new £25 monthly mobile bill.
