Intermittent internet connectivity - FTTP Hub 5
I am writing to seek assistance with intermittent internet connectivity issues since recently switching to Virgin Media on a 2 Gb fiber plan. While generally the performance meets the expected speed and latency on speed tests, I experience frequent delays of 5-10 seconds in loading web pages. Additionally, voice and video calls suffer from inconsistent quality and I often have to hot spot off my phone to resolve, I work from home and its very meeting heavy and 2 out of 5 meetings I have issues. The issues persist on both wireless (even in close proximity to the Hub 5) and wired connections. I have also tried using my own wireless router with the Hub 5's Wi-Fi disabled, but the problem remains. An engineer recently visited after a two-day service outage/issue (caused by a local area/exchange issue). During the visit everything appeared ok, but the engineer noted a kink in the external fiber installation but stated it was not causing any issues but could need replacing in the future. I am wondering if this kink in the fiber could be responsible for the intermittent connectivity problems. Are there other potential causes or troubleshooting steps I should consider to identify the source of the issue? Any assistance would be greatly appreciated, I've only been a customer for 20 days but considering terminating contract and going back to FTTC service from a different provider.Gig1 only hitting 250mbps
Hello, I had my gig1 package installed yesterday, was told that i should get anywhere between 400mbps and 700mbps via wifi by my engineer. It has not gone above 250 even when next to the router and frequently im getting performance as low as 40mbps. Any time I contact via livechat they effectively tell me that everything is fine even when i hit an all time low of 6mbps. Failing this I'm told to wait 48 hours as if that will magically do something. Realistically should I just cancel before I'm locked into £45 for speeds that only sometimes hit a quarter of their advertised rating. I'm aware that I'm not going to see the highest speeds without ethernet but this feels like I've been conned.