Volt Benefits
In early April this year I renewed Virgin Media contract with a bundle that includes the 500Mbps broadband package. At the same time I agreed to swap my mobile phone to O2 and looked forward to benefiting from the broadband speed and data allowance increases that the Volt scheme offered. A couple of weeks later I noticed that my package on the Virgin Media website was showing as having been increased from M350 to M500. I have never been on this broadband speed and when I questioned it, the representative I was chatting with agreed that this was a mistake and said that they would submit the necessary form to get our broadband increased to the 1Gbps speed that I was expecting. I subsequently received an email confirming that this change would be made and which noted that this could take up 14 days to come into effect. That was 15 days ago, and still nothing has changed and I have heard nothing further. As for O2, the MyO2 webpage acknowledges that I am eligible for the Volt benefits but none of them have been applied to my account nearly a month after I moved over to them. I would be very grateful if someone could sort this out for me and if I'm not posting this in the right place then I would be equally grateful to be told the proper forum for posting this in order to get a resolution.Solved1.6KViews0likes3Comments
Pre & Post RS Errors - Is this Healthy?
Can anyone advise whether the below are good/bad/to be expected. I am on M350 (in Modem Mode) and over the past 6 months have noticed a decline from our usual 75Mbps D/L speeds to regularly only getting 25Mbps (I would LOVE to think we ever got close to the advertised speeds). I check using the Service Checker in case there are any known issues in our area. In the olden times (we had this installed in 2000 when it was ntl - I was working for them back then) I would just call up and request a Service Engineer to come check (and would be happy to pay) but now I can't seem to get anywhere other than in a perpetual loop of check it myself, reboot the router, check it again. If anyone can point me as to whether the below should be cause for both concern and insisting on a physical visit it would be much appreciated. Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 267000000 0 40 256 qam 17 2 275000000 0 40 256 qam 18 3 283000000 -0.2 40 256 qam 19 4 291000000 0 40 256 qam 20 5 299000000 0 40 256 qam 21 6 307000000 0 40 256 qam 22 7 315000000 0.2 40 256 qam 23 8 323000000 0.2 40 256 qam 24 9 331000000 0.2 40 256 qam 25 10 339000000 0.4 40 256 qam 26 11 347000000 0.4 40 256 qam 27 12 355000000 0.2 40 256 qam 28 13 363000000 0 40 256 qam 29 14 371000000 0 40 256 qam 30 15 379000000 0 40 256 qam 31 16 387000000 0 40 256 qam 32 17 395000000 -0.2 40 256 qam 33 18 403000000 0.2 40 256 qam 34 19 411000000 0.5 40 256 qam 35 20 419000000 0.7 40 256 qam 36 21 523000000 0 40 256 qam 38 22 531000000 -0.2 40 256 qam 39 23 539000000 -0.4 40 256 qam 40 24 547000000 -0.2 40 256 qam 41 Downstream bonded channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 40.3 720 8605 2 Locked 40.3 783 8509 3 Locked 40.9 747 8552 4 Locked 40.3 852 8507 5 Locked 40.3 368 1758 6 Locked 40.3 402 1767 7 Locked 40.3 394 1954 8 Locked 40.9 481 1848 9 Locked 40.3 534 1919 10 Locked 40.3 570 1931 11 Locked 40.3 617 1881 12 Locked 40.9 682 1803 13 Locked 40.3 694 1990 14 Locked 40.9 865 1813 15 Locked 40.3 863 1861 16 Locked 40.3 1114 1839 17 Locked 40.9 927 1892 18 Locked 40.9 932 2736 19 Locked 40.9 986 2336 20 Locked 40.3 854 3060 21 Locked 40.3 2696 986 22 Locked 40.3 3174 11444 23 Locked 40.3 3622 3227 24 Locked 40.3 4243 2931Solved2.2KViews0likes5Comments