BQM Check for Gig1 please
Hi all Had my M600 upgraded to Gig1 few days ago, and got a SH5 SH4 never had a attenuator fitted so was a easy swap. I set up BQM and see lots of high latency spikes (yellow), is this normal? Today: https://www.thinkbroadband.com/broadband/monitoring/quality/share/b8dc9964ab4a5eb9776f73714f12b19863de3bd5-17-12-2022 Live: https://www.thinkbroadband.com/broadband/monitoring/quality/share/9a0fde01618918325440ac6fd4cb281788dc8958 SH5 Stats: Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 330000000 4.1 40 QAM 256 25 2 210000000 4.6 41 QAM 256 10 3 218000000 4.5 41 QAM 256 11 4 226000000 4.6 41 QAM 256 12 5 234000000 4.9 41 QAM 256 13 6 242000000 5 41 QAM 256 14 7 250000000 5 41 QAM 256 15 8 258000000 4.9 41 QAM 256 16 9 266000000 4.8 41 QAM 256 17 10 274000000 4.6 40 QAM 256 18 11 282000000 4.6 40 QAM 256 19 12 290000000 4.5 40 QAM 256 20 13 298000000 4.7 40 QAM 256 21 14 306000000 4.8 40 QAM 256 22 15 314000000 4.7 40 QAM 256 23 16 322000000 4.4 40 QAM 256 24 17 338000000 3.9 40 QAM 256 26 18 346000000 4 40 QAM 256 27 19 354000000 4 40 QAM 256 28 20 362000000 4.2 40 QAM 256 29 21 370000000 4.1 40 QAM 256 30 22 378000000 4 40 QAM 256 31 23 386000000 3.5 39 QAM 256 32 24 394000000 3.1 39 QAM 256 33 25 402000000 2.6 39 QAM 256 34 26 410000000 2.6 39 QAM 256 35 27 418000000 2.7 39 QAM 256 36 28 426000000 2.9 39 QAM 256 37 29 434000000 3 39 QAM 256 38 30 442000000 2.9 39 QAM 256 39 31 450000000 2.7 39 QAM 256 40 Downstream bonded channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 40 5 0 2 Locked 41 2 0 3 Locked 41 9 0 4 Locked 41 7 0 5 Locked 41 5 0 6 Locked 41 8 0 7 Locked 41 6 0 8 Locked 41 3 0 9 Locked 41 5 0 10 Locked 40 14 0 11 Locked 40 5 0 12 Locked 40 8 0 13 Locked 40 9 0 14 Locked 40 12 0 15 Locked 40 6 0 16 Locked 40 10 0 17 Locked 40 8 0 18 Locked 40 3 0 19 Locked 40 8 0 20 Locked 40 7 0 21 Locked 40 10 0 22 Locked 40 7 0 23 Locked 39 11 0 24 Locked 39 8 0 25 Locked 39 8 0 26 Locked 39 7 0 27 Locked 39 9 0 28 Locked 39 11 0 29 Locked 39 11 0 30 Locked 39 10 0 31 Locked 39 9 0 Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 0 49600000 45.3 5120 QAM 64 1 1 43100000 45.3 5120 QAM 64 2 2 36600000 44.8 5120 QAM 64 3 3 30100000 44.3 5120 QAM 64 4 4 23600000 43.8 5120 QAM 64 5 Upstream bonded channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0 ATDMA 0 0 0 0 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 0 0 Does everything look ok? Thanks
BQM Issue
Hi all, I've had a BQM running for a while now. Results were all good. Late last night I noticed the graph was solid red, i.e. no connection, yet the internet connection was very good. My IP address has not changed. Recreated the BQM and it reverted to normal. Any idea what would have caused the odd graph/results? PS I can't find an option in the HUB5 settings for enabling ICMP response. Is it hidden on HUB5 or have i missed something? Any help gratefully received. Bill
Inconsistent service, delayed/late packets or packet loss (BQM, Waveform, Router Logs provided)
Hi. I have been struggling with an issue for months now, and it progressively keeps getting worse. Broadband speeds are fine, I have the 500m package. I do get consistent 500/50mpbs, however playing online games is unbearable, constant rubber-banding and network inaccuracies, constant ping spikes and packet loss to the servers in and outside of the UK, but of course it gets worse outside of the UK. My current setup consists of this: VM Hub3 in modem mode (almost an 8 year old router) TP-Link Archer C80 Cat 6a ethernet wiring (I do not use WiFi for my PC) Things I have tried already with no fix in sight: Restarting and factory resetting VM Hub3 Restarting and factory resetting Archer C80 Testing over WiFi Isolating connection to my PC only and testing Different ethernet cabling My BQM and Waveform Bufferbloat Test: BQM Waveform Bufferbloat Status Item Status Comments Acquired Downstream Channel (Hz) 330750000 Locked Ranged Upstream Channel (Hz) 36599971 Locked Provisioning State Online Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 330750000 12.8 40 256 qam 25 2 138750000 11 40 256 qam 1 3 202750000 10.8 40 256 qam 9 4 226750000 11.3 40 256 qam 12 5 234750000 11.1 40 256 qam 13 6 258750000 11.8 40 256 qam 16 7 266750000 11.9 40 256 qam 17 8 290750000 12 40 256 qam 20 9 298750000 12.5 40 256 qam 21 10 322750000 12.5 40 256 qam 24 11 338750000 12.8 40 256 qam 26 12 346750000 12.8 40 256 qam 27 13 354750000 13 40 256 qam 28 14 362750000 12.8 40 256 qam 29 15 370750000 13 40 256 qam 30 16 378750000 12.4 40 256 qam 31 17 386750000 12.6 40 256 qam 32 18 394750000 12.6 40 256 qam 33 19 402750000 12.9 40 256 qam 34 20 410750000 13 40 256 qam 35 21 514750000 13 40 256 qam 36 22 522750000 13.5 40 256 qam 37 23 530750000 13 40 256 qam 38 24 538750000 13.4 40 256 qam 39 Downstream bonded channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 40.3 9 0 2 Locked 40.3 18 0 3 Locked 40.3 8 0 4 Locked 40.9 9 0 5 Locked 40.3 8 0 6 Locked 40.3 7 0 7 Locked 40.3 13 0 8 Locked 40.3 7 0 9 Locked 40.3 0 0 10 Locked 40.9 10 0 11 Locked 40.3 10 0 12 Locked 40.3 6 0 13 Locked 40.9 3 0 14 Locked 40.9 7 0 15 Locked 40.9 6 0 16 Locked 40.3 14 0 17 Locked 40.9 6 0 18 Locked 40.9 7 0 19 Locked 40.3 12 0 20 Locked 40.3 7 0 21 Locked 40.3 13 0 22 Locked 40.9 20 0 23 Locked 40.9 36 0 24 Locked 40.9 47 0Does this BQM look okay, as I’ve been having connection issues.
Hi guys, would anyone be able to have a look at my BQM please. It’s a Gig1 package with Hub5 router. I’ve been having a really inconsistent connection recently and wondering if the unstable ping is a common DOCSIS issue or something you have to live with? Also has anyone been able to get Virgin to fix this issue? thanks. https://www.thinkbroadband.com/broadband/monitoring/quality/share/075415045e7c3a32997e14159e5e7a13cf731ba2Internet freezes/lags and hub loses connection
Hi everyone, hoping someone maybe able to help or can give some tips. I have a hub 3.0 in modem only mode with an ASUS router for my home network - has generally worked well for the last couple of years but over the last month or so have been suffering from freezes during Teams calls and occasionally a complete drop with the hub phone light blinking red and the hub requiring a reboot to restore a connection (local network through the ASUS router remains fine) I have setup BQM and copied logs from the virgin hub/modem which are both shown below. It appears to show lots of errors but not sure if these are 'normal' or whether there is anything I need to do / should be worried about? Thanks in advance for any help Time Priority Description 01/10/2024 15:51 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 01/10/2024 15:50 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 01/10/2024 15:50 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 01/10/2024 15:50 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 01/10/2024 15:47 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 01/10/2024 15:47 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 01/10/2024 15:41 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 01/10/2024 15:41 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 01/10/2024 15:40 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 01/10/2024 15:40 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 01/10/2024 15:40 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 01/10/2024 15:40 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 01/10/2024 15:39 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 01/10/2024 15:39 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 01/10/2024 15:39 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 01/10/2024 15:39 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 01/10/2024 15:37 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 01/10/2024 15:37 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 01/10/2024 15:35 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 01/10/2024 15:35 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
