Issues After Moving Home — Blocked Websites, Account Not Updating & WiFi Boosters
I’ve been a Virgin Media customer for over two years, and I recently moved home. Unfortunately, the setup process has been a complete disaster, and I am struggling to get proper support. After numerous calls and chat sessions lasting over an hour each, I finally managed to get a technician to install my internet. While the internet connection itself is working, I am facing multiple issues: Blocked Websites — Several websites are inaccessible, and I need Virgin Media to unblock them. This wasn’t an issue at my previous address, and I’ve tried to check my Web Safe settings, but I still cannot unblock them myself. Account Not Updating — My Virgin Media online account still reflects my old account number, address, and post code instead of the new details. I have no way of managing my services properly. Spotty WiFi & Boosters — My connection is unreliable in certain areas of my home. I was told I had access to WiFi boosters, but I have no idea if they’ve been ordered, when they’re coming, or how to track them. I spent another hour on the phone this morning, only to be told I would be contacted in a few days — but with no clear guidance on what to expect next. Can someone from Virgin Media assist me in getting this resolved? Specifically: — How can I get Virgin Media to unblock these websites? I am unable to do this on my own. — How can I ensure my online account updates to reflect my new address and account number? — How can I confirm whether my WiFi boosters have been ordered and when I should expect them? I’d appreciate any help or advice from the community or Virgin Media representatives. Thanks in advance!
