American Express unable to email Virgin Media Email Addresses
I reported this issue about 5 weeks ago and have not received any updates from Virgin Media. Ticket number: P012878341. It’s been ongoing since at least October 2024. American Express are unable to send emails to Virgin Media customers with @virginmedia.com or @ntlworld.com email addresses. Virgin’s email servers are blocking American Express’ email servers and as such emails are not being delivered. I am unable to receive critical and important emails from American Express (@aexp.com) email addresses because Virgin Media SMTP servers are blocking email from American Express sending servers. Specifically the following AMEX servers are blocked: 139.71.95.77 139.71.95.78 139.71.1.77 When American Express attempts to send emails to myself and other Virgin Media customer’s email addresses, the Virgin Media servers reject the emails with the error: 550 Reverse DNS for your IP is blacklisted here Example sending email address: UKBereavementSupport@aexp.com. Please can somebody help to escalate this issue.
My Virgin Media IP Blocked on Blacklists – Causing Access Issues and Service Disruptions
I’m having a frustrating issue with my Virgin Media broadband, and I’m hoping someone here can help or offer advice. Virgin Media has assigned me a secondhand IP address that is flagged as a spam IP on the following blacklists: RATS NoPtr Spamhaus ZEN This is causing me a ton of problems. Many websites and online resources I rely on are blocking access, and it’s seriously affecting both my personal and professional activities. I urgently need one of the following: A new IP address or a replacement hub or a significant discount on my contract, as I’m paying for a service that’s being severely disrupted by a secondhand IP address with these issues. What I’ve Tried: Restarting my router to try to get a new IP which didn’t work Contacting Virgin Media support, but so far, I haven’t received any meaningful help. If anyone has dealt with a similar problem or has advice on how to escalate this with Virgin Media, I’d really appreciate your input. Thanks in advance! Mikhail