Email Signing Issues
When initially logging into email with [removed] my wife received an account compromised message. Following instructions we changed the mail address on the account to [removed] We changed the password and generated the app passwords as instructed. Email is now accessible via this account/password combination, but IMAP/POP is not using the password generated on the virgin website - as instructed When trying to change the account email address back to [REMOVED , we get a message to say you cannot change your sign in details to ntlworld.com. What is the resolution ? Why I can't she change the account back to ntlworld.com , as this is her email address ? [MOD EDIT: Personal information has been removed from this post.]
Never hear back from 3rd line support
Hello, Im now losing all patience with Virgin media. I've had a problem with sky sports where I'm unable to view it via the app or browser. Everytime I contact virgin through phone or whatsapp (since May) I get up to 2nd line support and told they will email over and someone will get back to me. Not once have I heard back and now wondering what's left in terms of getting the issue fixed. I've attached a screen shot of the error incase anyone has seen this before and know the fix
