Self Install but need engineer
I placed an order for Virgin wifi and tv to be installed and placed the order through an 02 store. I did ask to book an appointment for the 3rd of May however when i received my email confirmation there was no mention of a booking date at all. I received the self install equipment today however the wall socket is outdated so a new one needs installing. Do I need to call up to make an appointment or can I book online? TIA [Mod - title edited for clarity]