Self Install but need engineer
I placed an order for Virgin wifi and tv to be installed and placed the order through an 02 store. I did ask to book an appointment for the 3rd of May however when i received my email confirmation there was no mention of a booking date at all. I received the self install equipment today however the wall socket is outdated so a new one needs installing. Do I need to call up to make an appointment or can I book online? TIA [Mod - title edited for clarity]Still waiting for installation!!
I signed up at the end of February with an installation date of 1st April. They cancelled that without telling me, but we were having some work done on the house. Since then, every time I check appointments in the app, it's been saying it will be installed every day. I contacted CS last weekend and was promised a date within 24 hours. I've heard nothing since. Any suggestions?