Can’t access ntlworld email account
Hi, We’re having a problem with my mum’s account. She has had an ntlworld email address for over two decades and my parents are still virgin media customers, but my mum can no longer access her email account on her Google phone as it keeps asking ‘correct credentials needed - enter credentials for *******@ntlworld.com’ We have followed the whole process, try to put the details in on her phone and another error message pops up with ‘Problem with account setup - your username or password is incorrect’. We’ve gone into the Virgin media page online and entered another non-VM account for her to verify her ntlworld account through, then get ‘Your Virgin Media Mail account is currently unavailable’. Myself and my sister (a software developer) are stumped about how to help our mum! We would love some help please, none of the other threads on here have given us an answer yet.Solved16KViews0likes12CommentsBlueyonder.co.uk email
Around a month ago I was forced out of my blueyonder.co.uk account with no notice. I was asked to reset my email account address password via my VM account as I was unable to remember the previous password however my account seems to have been blocked from access. I am no further forward despite several chats with agents via WhatsApp and need help as all my important documents are on this account (mortgage, bank etc) and I’m not able to change the passwords on these due to having no access - I’m stuck in a frustrating (lack of) access cycle. Can someone from VM contact me to resolve this please?441Views0likes1CommentNTLWORLD password
So I've fallen foul of the recent security changes and accessing my old NTLWorld email. I had access to it on my phone via generating an app password, however since signing out (via browser) I'm unable to get back in. Obviously there is the old....forgot password route but that just prompts you to enter the email you use to login to your virgin media account, which then only resets the password for the @virginmedia.com email address and not the NTLworld one. So at the moment I'm lost in a forever loop of doom trying to find a way in. Can't seemingly add or switch to my NTLworld account / email once logged into the virgin account and unable to change the password or set a new app password for the NTL account. Anyone have any guides or ideas on how I get back access into my NTLworld account??3.1KViews0likes6Comments