access denied

3 Topics

Access Denied since moving to Hub 5 (1gig)
Good morning, We recently upgraded our broadback package from 125mb to 1gig. With this we were upgraded from a hub 3 to a hub 5. This was delivered on the 6th June. New package was also due to start on the 6th. Swapped hubs over Saturday (7th) morning and no internet. Rang support who said service needed to be activated which they did. Supposedly. Still no internet. Multiple reboots and resets later, still nothing. Enginneer came on the Tuesday. Installed another new hub. Change wiring, checked exchange and updated what could. Still no internet, even though line suggests it is getting 1.2gb down. Multiple tickets with support and engineers are saying its an activation issue. Support are saying we need an engineer. We have now have 2 engineers but are still not getting any internet. It has been a week now. When log in to hub admin portal, internet is showing Access Denied . Networks Tools is showing Unsupported. Dont know where to go next. Been a week and I work from home and need internet. Anyone any suggestions? Kind regards, Chris
Solved
browncdt
21 days ago Place Networking and WiFi
94Views
0likes
4Comments
Just moved house and can't register because my email is in use
Hi. I just moved house and went through the process to move my services to my new property. For what ever reason my old account appears to be closed and has a closing bill statement when I log in to it. I have a new account number so I guess I need to make a new account but when I try to do this it complains because my email address is already in use. So what am I meant to do in this scenario? Apparently I have some kind of setup pack being sent to my new address so perhaps this contains instructions, but this is already a day late and I am meant to be starting work from home today so cannot wait for it. My virgin router is already plugged in, it just says "access denied" with respect to internet connectivity so should be good to go as soon as this email problem is resolved.
aatwo
4 months ago Place My Virgin Media App
27Views
0likes
2Comments
Not able to login Sky Sports App/Website
Hi, I subscribe to sky sports as part of my TV package and can watch it on my TV360 box okay. When I login today I not able to login the sky sports app on my android phone and also the sky sports website on my windows pc. I reset the sky sports app and also uninstall on my phone but still get the error message below and also when I login via website on my pc I could login to the sky sports app on my phone okay last week. Please could this be look into as I paying for this tv service.
Solved
Dazyellow3
5 months ago Place TV on the go
757Views
1like
14Comments