Account problems in ex partner name.
Hi can anyone help me out or advise me on what best to do please? I having a number of issues and I have virgin media tv and broadband the account is in my ex partner name and details but it is installed at my home address he no longer lives with me at the same address the virgin media is installed at I want to change the account over into my name and email address and number so it goes into my details as I'm the one who paying the bills by my direct debit aswell. I don't no the account number or reference number we never had one and it in his email address and details or his password I don't know to login. I only know his full name and what his rememable password was . How can I keep my virgin media but change it all over into my details do I re-register for myself? Or do I just switch provider's ? I was only paying only 57 pound for a 12 months contract and since the contract ended I paid 147 the one month and it gone up to 157 in a matter of 2months. I also need to change package deals because I can't afford 157 pounds when the TV and the one box doesn't even work .. WiFi is fine and that what I like to keep
TV & Internet going down
Hello, Over the last couple of days my internet and tv have been going down intermittently in the afternoon. Sometimes for a few seconds, sometimes for 5 or 10 minutes. I haven't been notified of any repairs going on in my area so I'm not sure if it's just me. Just thought I'd let you know in case I get cut off again. Thanks, SantoshAccount Access linked to old account
I’ve seen a few posts here but none with a working solution. I had Virgin broadband installed in my old house back in 2022. I cancelled the subscription when I moved out of there in Jan 2023 and the account remained inactive. I moved once again in January of this year and set up a TV/Broadband plan with the same email address as before however it seems everything is still linked to my old address. To add another layer to the problem it means I can’t get past the security checks on the help service because it’s asking me for details which aren’t correct such as billing dates and amounts. This means I’m stuck and can’t access anything to do with my account. I asked for my security phrase through the post but all I got was confirmation of my account number. I just want to speak to someone that knows what they’re talking about because so far nobody seems to be able to help. When opening the Virgin media app it’s just got my old bills and account info, and nothing to do with my new home and package. I don’t understand how this is possible, surely Virgin should present a warning when singing up to say the two accounts may clash?! Any help massively appreciated.Adding to TV package
I was wanting to add sky cinema to my package as there’s a deal to add it for £8 a month. I currently pay £51.50 a month so that would make my payment £59.50. however, when I go to add it, it says from month 12 my monthly payment will be £105. is that right? I don’t want to add it if it’s going to double my monthly costs after a year, seems ludicrous.