Wifi pod - customer support scam/lies
I recently signed on for a new contract, it included a hub upgrade from 3 - 5. I had an existing pod which is now not compatible, after a lot of back and forth, they agreed to send me a new compatible pod. I have spoken with upwards of 10 members of the "customer support" team for an hour or more each time, every single person has lied, fobbed me off or actively abused me on the phone. I'm pretty tech savvy and committed to sorting a problem, but I've never had such a horrendous experience as this. The loop is just constant, get through explain the same problem, they don't get it, pass me to someone else, who says they'll sort it, promises they'll call me back that it's being resolved, but nothing they can do on the phone, assurances...then nothing and it starts again. They apparently can't send any emails of evidence of what's been said or promised, they can't generate bills or contracts, they can't share what the status is of an issue and they don't have the contact details of any internal teams or staff....so essentially there is no customer service. Anyone manage to avoid the scam/doomloop and actually get something resolved?Parental controls are switched on, but websites that should be blocked are still accessible
I wanted to share my recent experience with Virgin Media in case anyone else is facing similar issues. It’s been incredibly frustrating, and I’m seriously considering switching providers unless things improve pronto. First, a bit of background: My parental controls are switched on, but websites that should be blocked are still accessible. Given that I have young people in my household, this is extremely concerning. I need reliable controls to ensure they aren’t accessing inappropriate content. So, naturally, I reached out to Virgin Media’s phone support. Instead of getting help, I was routed to a call center in India where the service was less than helpful. They couldn’t fix the problem, and I left the call more frustrated than before after wasting over an hour of my time. I thought I’d have better luck with their WhatsApp chat support. Big mistake. The responses I received were just as unhelpful, and the issue remained unresolved. They were also based in India, had no idea what they were doing, and could not send me to someone UK-based. It felt like I was going in circles with no end in sight. In desperation, I booked an appointment with an engineer which they offered. I waited for four hours—yes, four whole hours—only for the engineer to be a no-show. What’s more infuriating is they stressed that I would be charged if no one was home to meet the engineer. The irony, right? They don’t show up, and it feels like a colossal waste of my time. At this point, I’m at my wit’s end. I’ve spent so many hours trying to get this resolved, and I’m still nowhere closer to a solution. I’m genuinely considering leaving Virgin Media unless something changes fast. If anyone from Virgin Media is reading this, please sort this out ASAP and provide compensation for the time I’ve wasted dealing with this. If anyone here has faced similar issues or has any advice on how to get this resolved, I’d appreciate your input. It’s really frustrating when you pay a premium for a service that doesn’t deliver, especially when it comes to something as important as keeping kids safe online.