New contract I agreed to in November still hasn't been activated
I went through the my Virgin app to agree to a contract renewal for £48.10 a month but have since received no confirmation of the contract being activated and am still playing my previous price of £68. Who can I chase up about getting my new deal applied and my money refunded thanksBroadband contract end-date unclear
Looking the below picture from the Virgin Media app, it is unclear to me which is my contract end-date. Is it 2nd March 2025 or 3rd January 2025? I need to know this to either renew my contract or switch provider. Please make this clear and easily accessible in the app and the website.
Unable to renew
Hello, It's actually been like this for years, but for once when I logged on it prompted me to check out my renewal deals, and I would very much like to do this, however I am unable to do this as the website just throws out an error. This is actually stopping me from seeing any deals, being able to renew or cancel my virgin broadband. Is it possible to have this fixed? Or do I need to phone? Ideally I would like to be able to manage my services on the website, but it seems to have shown this error from day one. I have tried multiple devices, clearing cache etc, but the error persists.What kind of deal could I hope to negotiate?
Long-term customer, over 20 years since before it was Virgin Media. Currently on a Big Volt Bundle incl. M500, VIrgin Phone and Virgin TV. Was £36.00 for 18 months, which expired this month. Now I'm paying £71.00. Can't find any details on what kind of contract deals are available to current customers, rather than new customer-only deals. What have people been able to negotiate in similar situations?April bill rise and June renewal offer
Hi Current bill is £50/month. April bill rise now £54.40/month. Renewal offer for June showed “My current package £58.80”. Where's the £58.80 come from? I’ve already had the price increase by £4.40 on the £50. Has that messed up what renewal offers are showing if incorrect? Couldn't I just renew at £54.40? Thanks for any help - but I was brought here by the VM help page and don’t think a board exists for my enquiry.
