Account already exists at address
Hi there, I have moved into a new flat 10 days ago and tried to open a Virgin account. However after processing all my info and telling me I would be online within a few days I received an email telling me that there was already an account at my address. It claims I had a missed call from them (I did not) and they would try to contact me again (it has since been 3 days with no contact). The email then says "we hope that explains what to do next" which it absolutely doesn't at all. I have tried using the live chat but get no response from it at all. Does anyone heave any advice on this at all? I have selected the individual flat on the address list so I know its not a case of interfering with one of the other flats in the building. Many thanks,Landline number not ported
Hello, I switched my provider from Sky to Virgin on the 3rd January and have landline, TV and broadband package. On installation I was surprised to hear that I would have a temporary phone number until my existing phone number was ported. The engineer said this would take 2 - 14 days however this was not communicated to me at all when I agreed to the package. My phone number has still not ported. When phoning the number, it says this number is not recognised or it is unallocated. I run a business from home and my landline is used. It is on all my marketing materials and stationary and therefore I really need my previous number back and don't want it to be lost. Please could someone look into this for me? I have tried calling but was told it was scheduled to go through on the 13th January, which has obviously not happened. Thank you