Forum Discussion

Mylestone's avatar
Mylestone
Joining in
2 months ago

Account already exists at address

Hi there,

I have moved into a new flat 10 days ago and tried to open a Virgin account. However after processing all my info and telling me I would be online within a few days I received an email telling me that there was already an account at my address. It claims I had a missed call from them (I did not) and they would try to contact me again (it has since been 3 days with no contact). The email then says "we hope that explains what to do next" which it absolutely doesn't at all. I have tried using the live chat but get no response from it at all. 

Does anyone heave any advice on this at all? I have selected the individual flat on the address list so I know its not a case of interfering with one of the other flats in the building. 

Many thanks,

 

New account problems

1 Reply

Sort By
  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    30 days ago

    Hello Mylestone,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your account with us. We wouldn't be able to help any further from here with regards to this issue. Please could you call our pre-install team on 08000521734 and they would be able to help further.

    Kind Regards,

    Steven_L