New Customer - Can't get into My Virgin Media
Brand new customer, and I've been experiencing the same access issue a lot of people have. Made the relevant account I was prompted to make, then entered the details sent to me by email, and I get the same error others have. Claims the emails aren't the same, but I set up the accounts with the exact same email, hit forgotten email and it returns (object,object). I'm moving into a new property (hence getting new broadband) so I need to be able to track my order so I can be there to receive it. Any advice or help would be appreciated.Not receiving password reset link
Upon attempting to log into my 'My Virgin Media' account, it repeatedly said my password was incorrect so I requested a password reset link but despite trying multiple times over the course of an hour on different devices and browsers it has still not arrived. I am in the process of changing Broadband packages as my current one ends tomorrow (25/09/24) so it is quite urgent. Please help.Pressing most buttons in the My Virgin Media website takes me to your help page about price rises instead
It's a bizarre one, but at least on Firefox with all extensions disabled, the MyVirginMedia site is unusable. Steps to reproduce: Log in to https://www.virginmedia.com/my-virgin-media/home Select "Your Package" Select "Upgrade Your Speed" Instead of being taken to a page that lets you modify your package, you are taken to https://www.virginmedia.com/support/help/how-to/price-rise-get-in-touch While on https://www.virginmedia.com/support/help/how-to/price-rise-get-in-touch if you scroll down and click the link "My Virgin Media account" it redirects you back to https://www.virginmedia.com/support/help/how-to/price-rise-get-in-touch I also notice that your careers page (https://careers.virginmedia.com/) is completely missing. None of this is a good look for an internet company! I put this in here because it doesn't look like there's any good category for problems with the website itself.My Virgin Media is showing deactivated account
Hi. I tried moving home back in August and set up a VM account but the house sale fell through, and after cancelling Virgin Media and setting it up again after I moved property back in October, my account number now links up to my old account when I try log in to my virgin media? new account number, old account deactivated. Everything for the new account is installed and working fine, but My Virgin Media is still showing my old account and I'm unable to change it over to my new one to see bills and such. This is very frustrating as I need to see my bill. The same email was used. I called up and was told to try with a different email, which I did, but all it says with a new email is that there is already an account set up but it only leads me to the old, deactivated account and I can't get it switched over to my new account. Kind regards.
