Do I need an engineer
Hi all, I’m hoping someone can advise. I'm moving and I’m wondering if it’s suitable to self install my Virgin Media hub. There is an old Telewest phone socket which is not like the images on the relocation guidelines. Also there isn't a hard plastic box on the wall - just a cable with a TRIS-102A connector. I have confirmed that Virgin is available at the property using the postcode checker. (I can't seem to post photos on this forum and not sure how else to get this reviewed by the VM team) Thanks, MaureenCan't move my Virgin - told my new address is for a business... but it isn't!
Hello. I'm trying to move my Virgin Media broadband and TV to a new flat, but am being told they can't do it, as the address is registered for a business. But the address can be found straight away when using the Virgin Media residential postcode checker, and I called a couple of times a few months back to double check the move would be no problem, before I bought the flat! It is just a standard flat, and no business is run out of it. The woman in the call centre gave me the business number, but it won't let me speak to anyone. I just want the address converted to residential, so I can have my connection moved. Please help.