Can't move my Virgin - told my new address is for a business... but it isn't!
Hello. I'm trying to move my Virgin Media broadband and TV to a new flat, but am being told they can't do it, as the address is registered for a business. But the address can be found straight away when using the Virgin Media residential postcode checker, and I called a couple of times a few months back to double check the move would be no problem, before I bought the flat! It is just a standard flat, and no business is run out of it. The woman in the call centre gave me the business number, but it won't let me speak to anyone. I just want the address converted to residential, so I can have my connection moved. Please help.Moving House & New Contract
Hi, I've just moved house last week and used the self-install form. My internet is working fine at the new place, but my account is showing a new contract of 18 months. I was out of contract and haven't made any changes, and the self-install page does say I'd keep my current contract. Is this just an error showing on my account, or is there something that needs changing to show I'm not in contract anymore? Thank you!