Contract renewal frustration
I am a long term vm customer and am just fed up with playing the contract renewal dance. The best offer they give online is 22 pounds more than I am currently paying with the online people saying another 20 on top of that. Is there anyone who can offer advice or anyone from vm who can sort thisOne touch switch - vodafone cannot find my broadband service?
I don't get why it's so hard to switch! I tried to do the one touch switch but they couldn't find my broadband with virgin media. Is it because i requested a disconnection prior to doing this? If so i need to un-disconnect with virgin media first and then do one touch switch again? And how long will that take? I dont want to un-disconnect, find out it STILL doesn't work and then have to pay for another week of my new hiked contract.Change ownership of account
My family member has the VM in her name, she no longer lived here but not only do we want to change the ownership over to myself but keep the landline number. we are out of contract with VM, is it simple as open an account with new provider with my name and port the number or do the account details need to match at both ends? what is the best way of doing this please. Or do change of ownership and within 14days cooling off arrange for contract to be cancelled. We cannot lose our landline number. Thank you
