TV & Internet going down
Hello, Over the last couple of days my internet and tv have been going down intermittently in the afternoon. Sometimes for a few seconds, sometimes for 5 or 10 minutes. I haven't been notified of any repairs going on in my area so I'm not sure if it's just me. Just thought I'd let you know in case I get cut off again. Thanks, Santosh
Such a challenge to get credit back after closing account
Every time I need to interact with Virgin Media, I am surprised at the new ways they find to creatively and politely be unhelpful. Due to moving house, I recently closed my account. I am moving to an area that does not have Virgin broadband coverage. There is a not insignificant (to me) amount of credit on my account from ending in the middle of a billing cycle. By default, after 45 days from service disconnection, Virgin Media sends credits as a check via post. Naturally, as I am no longer at the address, getting post delivered to me there is not an option. I called request my credit via bank transfer. That's the method I've used to pay this bill for years. I was told that not only to I need to wait 45 days after termination of service (a scandal in an of itself for the interest free loan), I cannot even call to REQUEST to have the credit deposited vice posted until 45 days after account termination. Has anyone had a better experience getting over-payment credits back? In short, even after ending service, Virgin Media has found yet another way to be obtuse and anti-consumer.