Virgin media full outage & compensation
Firstly, the outage is still ongoing All internet & TV were lost at around 9:40pm on Saturday night. It is now Monday 1:30pm & still no internet etc. Have had text stating it is expected to be fixed TOMORROW by ~1:00pm, so that'll be a total of ~64hrs without internet or TV, can't even watch any recordings I have registered loss of service, so I guess by 9:40pm tonight I would expect this would count the start of compensation EXCEPT I've re-read the automatic compensation page online g it seems the fact that compensation is apparently if you have loss for 2 WORKING days Is this right ?, surely compensation should be if loss for 2days regardless of whether work days or weekends. People work from home probably over the weekends, so loss of internet over weekends should be compensated .. shouldn't they ???
TV & Internet going down
Hello, Over the last couple of days my internet and tv have been going down intermittently in the afternoon. Sometimes for a few seconds, sometimes for 5 or 10 minutes. I haven't been notified of any repairs going on in my area so I'm not sure if it's just me. Just thought I'd let you know in case I get cut off again. Thanks, Santosh
Such a challenge to get credit back after closing account
Every time I need to interact with Virgin Media, I am surprised at the new ways they find to creatively and politely be unhelpful. Due to moving house, I recently closed my account. I am moving to an area that does not have Virgin broadband coverage. There is a not insignificant (to me) amount of credit on my account from ending in the middle of a billing cycle. By default, after 45 days from service disconnection, Virgin Media sends credits as a check via post. Naturally, as I am no longer at the address, getting post delivered to me there is not an option. I called request my credit via bank transfer. That's the method I've used to pay this bill for years. I was told that not only to I need to wait 45 days after termination of service (a scandal in an of itself for the interest free loan), I cannot even call to REQUEST to have the credit deposited vice posted until 45 days after account termination. Has anyone had a better experience getting over-payment credits back? In short, even after ending service, Virgin Media has found yet another way to be obtuse and anti-consumer.