Hub 4

11 Topics

Did you know that the hub 4 and Hub 5 are pretty much the same?
Did you know that the Hub 4 and Hub 5 are pretty much the same? No, neither did I but that's what I was told by a VM customer representative the other day when I asked if I could get a hub 5 as our WiFi signal is not great. So there you have it, they're pretty much the same so it looks like Virginmedia needn't have bothered making a Hub 5 I guess!
scoopd
2 months ago Place Networking and WiFi
8.2KViews
0likes
11Comments
VM Connect can't find Hub 4
Another one for the VM Connect not finding Hub 4. No VPN, yes on VM Wifi, yes it is working, yes I can see Hub4 via IP. Trying to connect to scan to get a first pod as bedroom speeds are 12 and below. Help or shortcut to Pod from VM support via forum would be great - I won't be phoning support unless VM are going to refund the time spent on the phone from my monthly bill and I'm not sure you'd want to pay my hourly rates.
Bigslippers
9 months ago Place Networking and WiFi
648Views
0likes
7Comments
VM Connect not connecting to Hub 4
I want to use the VM Connect app to control devices on my home network (in particular to reduce screen time for my kids who seem to have ways and means to bypass other OEM apps). Unfortunately the app keeps giving an error that it can’t find my Hub 4. I’ve uninstalled/ reinstalled the app on my phone, rebooted the hub, check cabling etc but no joy. Internet is working fine. Can anyone please help?
Neoscylax
10 months ago Place Networking and WiFi
418Views
0likes
2Comments
Hub 4 not found in Connect App
I can see that many people have reported a similar problem but despite every single troubleshooting step including the good old 60sec reset, my VM Connect app still cannot find the hub. In terms of providing the Internet connection and Wi-Fi, that is working however the hub and Connect app don’t seem to be able to talk to each other. I’m hoping a member of staff can reach out to me from this forum post and find a resolution. I have already called a few days ago and had a discussion on the phone but no resolution achieved.
TopDoc03
10 months ago Place Networking and WiFi
711Views
0likes
8Comments
Hub4 power issue
How do I get a replacement hub and power plug sent out without an engineer visit? there is a power issue with my hub 4, the power brick light just pulses, unless I switch the hub off using its little switch, then the little green light goes solid again. I just need a replacement sent out, I can swap it out myself, I’m also an on-call engineer, so I never know when I’m going to be in or not to book an appointment.
AdamH87
10 months ago Place Networking and WiFi
333Views
0likes
1Comment
Trouble logging in to Hub 4 / Macbook Air connection
Hi We're having two related issues which I think need posting together. I'd be grateful for any help please. 1. We're having issues with a new Macbook Air having an extremely slow connection when connected to our Virgin broadband. It has an excellent connection everywhere away from home. It connects fine to WiFi at home (through our Hub 4), but the internet is so slow that pages regularly time out. We have tried turning off the Macbook's firewall and various other network settings, and ensured there are no VPNs etc. 2. As part of troubleshooting, I want to connect to the Hub 4 and check if any settings are enabled which might be conflicting with the Macbook. When I log in via 192.168.0.1 it takes me to the sign in page. However, when I enter my password, it times out before loading the settings page. This happens whether I'm connecting via WiFi or through an ethernet cable, and whether it's through a phone, the Macbook or a different laptop. I know the password is correct: it is the default password for the Hub 4, and if I try any other password it tells me I've entered the wrong password. When I enter the correct password, it starts to load but simply times out with a blank white page. I've tried resetting the Hub 4 more than once using the reset button on the back, and also tried switching it off and leaving it unplugged for a while before restarting. The Hub 4's light is a solid white. The internet connection to other devices is usually fine, although we have been having some intermittent issues where the internet connection (but not the WiFi) drops for periods of time. Several of these should be logged on my account as I've run the online tests. Thanks for any help, and please let me know if you need further information. David
db101
11 months ago Place Networking and WiFi
1.8KViews
0likes
15Comments
Internet keeps cutting out on wired ethernet connection.
On Monday 1st April, the internet was down for everyone in my postcode, it came back on 2nd April at around noon but since then my internet has been randomly cutting out on my PC every few minutes which is connected directly to the Hub4 router via ethernet cable. The task bar in the bottom right does not say I have lost connection to the internet or anything but games and apps such as Discord fully freeze up/cut out so I am definitely getting 100% packet loss or fully losing connection. I've attached two clips showing my issue below, please see the links below, if you aren't familiar with this game it may be a little hard to follow but you can see me lose connection, the characters either freeze or continue to walk in one direction before teleporting to where they're supposed to be. (You can see a red square with a warning symbol in it on the left in the first clip at around 0:04 seconds as well as a lightning bolt symbol which I know means bad/lost connection to the server and at 0:05 there is an icon on the left with 3 orange rectangles that signify packet loss. Same for the second clip. This happens literally every few minutes: https://streamable.com/syphlo https://streamable.com/sjnst7 I've shared my experience both in this forum and on the Virgin Media subreddit over the past couple of weeks but haven't been able to fix the issue I am facing. I will provide my Broadband Quality Monitor below but I don't think the issues are represented on there somehow. https://www.thinkbroadband.com/broadband/monitoring/quality/share/0c17ac529c00d48229d05cbf74cafcee343cba78 I have factory reset my router multiple times since the problems started occuring and even bought a brand new ethernet cable yesterday and even with both of these things taken into account I'm getting the same issues still. I'm thinking about purchasing a brand new coaxial cable too just to be fully sure it's not any of my own equipment. I had ZERO issues prior to the maintenance in my area on April 1st and there isn't any more maintenance scheduled for my area so I'm not sure what's happening. One thing that may be of note or just some strange coincidence is that about a week after the issues started, there was an electric power outage in my area and once the electricity came back on for everyone my internet was actually perfectly fine for about a day before returning to my previous problems. It's been 18 days now and I'm still having issues, any advice of any sort would be very much appreciated and I'd be more than happy to give any further info that is required. Thank you very much everyone.
11aidandawes
11 months ago Place Networking and WiFi
1.9KViews
0likes
12Comments
Hub 4 restarts when casting
I've had this issue ever since I got upgraded from the Hub 3 to Hub 4, but it's now so frustrating that I need to do something about it. Basically, whenever I cast my phone screen onto my TV, it works for a couple of minutes, then my Hub 4 restarts. This then means I lose Internet connection for a few min until it's restarted (which my partner doesn't appreciate if they're on a video call with work!) It's almost as if it's too much for it to handle and it crashes. It happens every time, but the time it takes before it restarts varies between about 2 and 20 mins. Both my TV and phone are Samsung devices and both only a couple of years old so I can't think of any reason of would be causing it. I've tried all sorts of things, including factory resetting the hub but nothing works. Maybe I can get it swapped out for a Hub 5?
moonie-m
2 years ago Place Networking and WiFi
748Views
0likes
5Comments
Hub 4 flashing red light
I’ve woken up today to a flashing red light on my Hub 4. The router admin web page shows the error “Internet (No RF signal detected)”. Broadband and phone service are both down. I’ve followed the self-service steps (switch off/on at the wall, check cables) but it’s still the same: flashing red light, no service. I’ve checked the cable outside the house: this is just about 30cm of cable going from the plastic box straight down the wall into the ground, and is completely intact. VM status is saying there’s no outage in the local area. Nothing has changed with our setup overnight (or indeed in recent months): no changes to cabling or router location, no power cuts, etc. The only unusual factor is very strong storm winds overnight but that hasn’t caused any physical damage at home and (as mentioned above) the cable coming into the house is underground apart from the last 30cm or so. I’m in an M33 postcode. Any help?
Solved
bitrot
2 years ago Place Networking and WiFi
3KViews
0likes
2Comments
Hub 4 keeps rebooting and very limited upload speed
My Hub 4 has been fairly stable since installation (3-4 years or more?) and 2 days ago it started rebooting constantly, and my upload speed has all but disappeared - down to 200-600kbps! Nothing has changed in the external or internal environment. VM support tell me that all is fine from their end, while I cannot use my internet connection when it is working for anything other than short messages. The Support desk suggested that there is interference from an external source, although the router itself is located in a metal cabinet enclosure to prevent that - I don’t use the inbuilt VM Wi-Fi. The poor speed is experienced by all devices, both wired and on my own Mesh Wi-Fi. The support desk got me to do a factory reset of the router which reinstated the VM WiFi and the problem was seen over that as well. Support desk were unable to resolve after 2 calls, concluding that the problem was with my equipment and network and they offered a charged technician visit to help me “move the router to a better location”, but the location has not been a problem for the last 12 years with Virgin! They said they would “raise a ticket to IT and monitor for the next 24 hours… I believe that I will still have the same problem this time tomorrow! I’ve spotted another similar post here, in which a technician visit was scheduled to resolve the problem, but no further details on the resolution. Does anyone have any thoughts?
Solved
gadget61
2 years ago Place Networking and WiFi
921Views
0likes
3Comments

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you know that the hub 4 and Hub 5 are pretty much the same?","conversation":{"__ref":"Conversation:conversation:5386896"},"id":"message:5386896","revisionNum":1,"uid":5386896,"depth":0,"board":{"__ref":"Forum:board:Wireless"},"author":{"__ref":"User:user:36613"},"metrics":{"__typename":"MessageMetrics","views":8167},"postTime":"2023-08-14T12:01:27.602+01:00","lastPublishTime":"2023-08-14T12:01:27.602+01:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Did you know that the Hub 4 and Hub 5 are pretty much the same? No, neither did I but that's what I was told by a VM customer representative the other day when I asked if I could get a hub 5 as our WiFi signal is not great. So there you have it, they're pretty much the same so it looks like Virginmedia needn't have bothered making a Hub 5 I guess! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"355","kudosSumWeight":0,"repliesCount":11,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:5532470":{"__typename":"Conversation","id":"conversation:5532470","topic":{"__typename":"ForumTopicMessage","uid":5532470},"lastPostingActivityTime":"2024-06-22T22:15:35.305+01:00","solved":false},"User:user:725898":{"__typename":"User","uid":725898,"login":"Bigslippers","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":null},"id":"user:725898"},"ForumTopicMessage:message:5532470":{"__typename":"ForumTopicMessage","subject":"VM Connect can't find Hub 4","conversation":{"__ref":"Conversation:conversation:5532470"},"id":"message:5532470","revisionNum":1,"uid":5532470,"depth":0,"board":{"__ref":"Forum:board:Wireless"},"author":{"__ref":"User:user:725898"},"metrics":{"__typename":"MessageMetrics","views":648},"postTime":"2024-06-13T17:03:59.828+01:00","lastPublishTime":"2024-06-13T17:03:59.828+01:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Another one for the VM Connect not finding Hub 4. No VPN, yes on VM Wifi, yes it is working, yes I can see Hub4 via IP. Trying to connect to scan to get a first pod as bedroom speeds are 12 and below. Help or shortcut to Pod from VM support via forum would be great - I won't be phoning support unless VM are going to refund the time spent on the phone from my monthly bill and I'm not sure you'd want to pay my hourly rates. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"430","kudosSumWeight":0,"repliesCount":7,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:5523355":{"__typename":"Conversation","id":"conversation:5523355","topic":{"__typename":"ForumTopicMessage","uid":5523355},"lastPostingActivityTime":"2024-05-18T18:37:42.059+01:00","solved":false},"User:user:929691":{"__typename":"User","uid":929691,"login":"Neoscylax","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":null},"id":"user:929691"},"ForumTopicMessage:message:5523355":{"__typename":"ForumTopicMessage","subject":"VM Connect not connecting to Hub 4","conversation":{"__ref":"Conversation:conversation:5523355"},"id":"message:5523355","revisionNum":1,"uid":5523355,"depth":0,"board":{"__ref":"Forum:board:Wireless"},"author":{"__ref":"User:user:929691"},"metrics":{"__typename":"MessageMetrics","views":418},"postTime":"2024-05-18T10:20:10.591+01:00","lastPublishTime":"2024-05-18T10:20:10.591+01:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I want to use the VM Connect app to control devices on my home network (in particular to reduce screen time for my kids who seem to have ways and means to bypass other OEM apps). Unfortunately the app keeps giving an error that it can’t find my Hub 4. I’ve uninstalled/ reinstalled the app on my phone, rebooted the hub, check cabling etc but no joy. Internet is working fine. Can anyone please help? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"402","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:5519605":{"__typename":"Conversation","id":"conversation:5519605","topic":{"__typename":"ForumTopicMessage","uid":5519605},"lastPostingActivityTime":"2024-05-16T13:46:45.559+01:00","solved":false},"User:user:930003":{"__typename":"User","uid":930003,"login":"TopDoc03","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":null},"id":"user:930003"},"ForumTopicMessage:message:5519605":{"__typename":"ForumTopicMessage","subject":"Hub 4 not found in Connect App","conversation":{"__ref":"Conversation:conversation:5519605"},"id":"message:5519605","revisionNum":2,"uid":5519605,"depth":0,"board":{"__ref":"Forum:board:Wireless"},"author":{"__ref":"User:user:930003"},"metrics":{"__typename":"MessageMetrics","views":711},"postTime":"2024-05-08T12:49:29.295+01:00","lastPublishTime":"2024-05-08T12:50:22.335+01:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I can see that many people have reported a similar problem but despite every single troubleshooting step including the good old 60sec reset, my VM Connect app still cannot find the hub. In terms of providing the Internet connection and Wi-Fi, that is working however the hub and Connect app don’t seem to be able to talk to each other. I’m hoping a member of staff can reach out to me from this forum post and find a resolution. I have already called a few days ago and had a discussion on the phone but no resolution achieved. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"568","kudosSumWeight":0,"repliesCount":8,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:5521279":{"__typename":"Conversation","id":"conversation:5521279","topic":{"__typename":"ForumTopicMessage","uid":5521279},"lastPostingActivityTime":"2024-05-13T19:42:14.420+01:00","solved":false},"User:user:600186":{"__typename":"User","uid":600186,"login":"AdamH87","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":null},"id":"user:600186"},"ForumTopicMessage:message:5521279":{"__typename":"ForumTopicMessage","subject":"Hub4 power issue","conversation":{"__ref":"Conversation:conversation:5521279"},"id":"message:5521279","revisionNum":1,"uid":5521279,"depth":0,"board":{"__ref":"Forum:board:Wireless"},"author":{"__ref":"User:user:600186"},"metrics":{"__typename":"MessageMetrics","views":333},"postTime":"2024-05-13T05:53:19.678+01:00","lastPublishTime":"2024-05-13T05:53:19.678+01:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" How do I get a replacement hub and power plug sent out without an engineer visit? there is a power issue with my hub 4, the power brick light just pulses, unless I switch the hub off using its little switch, then the little green light goes solid again. I just need a replacement sent out, I can swap it out myself, I’m also an on-call engineer, so I never know when I’m going to be in or not to book an appointment. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"432","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:5448512":{"__typename":"Conversation","id":"conversation:5448512","topic":{"__typename":"ForumTopicMessage","uid":5448512},"lastPostingActivityTime":"2024-04-24T14:49:27.827+01:00","solved":false},"User:user:854195":{"__typename":"User","uid":854195,"login":"db101","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":null},"id":"user:854195"},"ForumTopicMessage:message:5448512":{"__typename":"ForumTopicMessage","subject":"Trouble logging in to Hub 4 / Macbook Air connection","conversation":{"__ref":"Conversation:conversation:5448512"},"id":"message:5448512","revisionNum":1,"uid":5448512,"depth":0,"board":{"__ref":"Forum:board:Wireless"},"author":{"__ref":"User:user:854195"},"metrics":{"__typename":"MessageMetrics","views":1813},"postTime":"2023-11-29T11:19:25.041Z","lastPublishTime":"2023-11-29T11:19:25.041Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi We're having two related issues which I think need posting together. I'd be grateful for any help please. 1. We're having issues with a new Macbook Air having an extremely slow connection when connected to our Virgin broadband. It has an excellent connection everywhere away from home. It connects fine to WiFi at home (through our Hub 4), but the internet is so slow that pages regularly time out. We have tried turning off the Macbook's firewall and various other network settings, and ensured there are no VPNs etc. 2. As part of troubleshooting, I want to connect to the Hub 4 and check if any settings are enabled which might be conflicting with the Macbook. When I log in via 192.168.0.1 it takes me to the sign in page. However, when I enter my password, it times out before loading the settings page. This happens whether I'm connecting via WiFi or through an ethernet cable, and whether it's through a phone, the Macbook or a different laptop. I know the password is correct: it is the default password for the Hub 4, and if I try any other password it tells me I've entered the wrong password. When I enter the correct password, it starts to load but simply times out with a blank white page. I've tried resetting the Hub 4 more than once using the reset button on the back, and also tried switching it off and leaving it unplugged for a while before restarting. The Hub 4's light is a solid white. The internet connection to other devices is usually fine, although we have been having some intermittent issues where the internet connection (but not the WiFi) drops for periods of time. Several of these should be logged on my account as I've run the online tests. Thanks for any help, and please let me know if you need further information. David ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1818","kudosSumWeight":0,"repliesCount":15,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:5512700":{"__typename":"Conversation","id":"conversation:5512700","topic":{"__typename":"ForumTopicMessage","uid":5512700},"lastPostingActivityTime":"2024-04-20T21:53:30.553+01:00","solved":false},"User:user:927662":{"__typename":"User","uid":927662,"login":"11aidandawes","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":null},"id":"user:927662"},"ForumTopicMessage:message:5512700":{"__typename":"ForumTopicMessage","subject":"Internet keeps cutting out on wired ethernet connection.","conversation":{"__ref":"Conversation:conversation:5512700"},"id":"message:5512700","revisionNum":1,"uid":5512700,"depth":0,"board":{"__ref":"Forum:board:Wireless"},"author":{"__ref":"User:user:927662"},"metrics":{"__typename":"MessageMetrics","views":1858},"postTime":"2024-04-19T21:27:50.273+01:00","lastPublishTime":"2024-04-19T21:27:50.273+01:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" On Monday 1st April, the internet was down for everyone in my postcode, it came back on 2nd April at around noon but since then my internet has been randomly cutting out on my PC every few minutes which is connected directly to the Hub4 router via ethernet cable. The task bar in the bottom right does not say I have lost connection to the internet or anything but games and apps such as Discord fully freeze up/cut out so I am definitely getting 100% packet loss or fully losing connection. I've attached two clips showing my issue below, please see the links below, if you aren't familiar with this game it may be a little hard to follow but you can see me lose connection, the characters either freeze or continue to walk in one direction before teleporting to where they're supposed to be. (You can see a red square with a warning symbol in it on the left in the first clip at around 0:04 seconds as well as a lightning bolt symbol which I know means bad/lost connection to the server and at 0:05 there is an icon on the left with 3 orange rectangles that signify packet loss. Same for the second clip. This happens literally every few minutes: https://streamable.com/syphlo https://streamable.com/sjnst7 I've shared my experience both in this forum and on the Virgin Media subreddit over the past couple of weeks but haven't been able to fix the issue I am facing. I will provide my Broadband Quality Monitor below but I don't think the issues are represented on there somehow. https://www.thinkbroadband.com/broadband/monitoring/quality/share/0c17ac529c00d48229d05cbf74cafcee343cba78 I have factory reset my router multiple times since the problems started occuring and even bought a brand new ethernet cable yesterday and even with both of these things taken into account I'm getting the same issues still. I'm thinking about purchasing a brand new coaxial cable too just to be fully sure it's not any of my own equipment. I had ZERO issues prior to the maintenance in my area on April 1st and there isn't any more maintenance scheduled for my area so I'm not sure what's happening. One thing that may be of note or just some strange coincidence is that about a week after the issues started, there was an electric power outage in my area and once the electricity came back on for everyone my internet was actually perfectly fine for about a day before returning to my previous problems. It's been 18 days now and I'm still having issues, any advice of any sort would be very much appreciated and I'd be more than happy to give any further info that is required. Thank you very much everyone. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"2647","kudosSumWeight":0,"repliesCount":12,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:5468323":{"__typename":"Conversation","id":"conversation:5468323","topic":{"__typename":"ForumTopicMessage","uid":5468323},"lastPostingActivityTime":"2024-01-18T13:08:21.457Z","solved":false},"User:user:921924":{"__typename":"User","uid":921924,"login":"moonie-m","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":null},"id":"user:921924"},"ForumTopicMessage:message:5468323":{"__typename":"ForumTopicMessage","subject":"Hub 4 restarts when casting","conversation":{"__ref":"Conversation:conversation:5468323"},"id":"message:5468323","revisionNum":1,"uid":5468323,"depth":0,"board":{"__ref":"Forum:board:Wireless"},"author":{"__ref":"User:user:921924"},"metrics":{"__typename":"MessageMetrics","views":748},"postTime":"2024-01-13T07:46:09.318Z","lastPublishTime":"2024-01-13T07:46:09.318Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I've had this issue ever since I got upgraded from the Hub 3 to Hub 4, but it's now so frustrating that I need to do something about it. Basically, whenever I cast my phone screen onto my TV, it works for a couple of minutes, then my Hub 4 restarts. This then means I lose Internet connection for a few min until it's restarted (which my partner doesn't appreciate if they're on a video call with work!) It's almost as if it's too much for it to handle and it crashes. It happens every time, but the time it takes before it restarts varies between about 2 and 20 mins. Both my TV and phone are Samsung devices and both only a couple of years old so I can't think of any reason of would be causing it. I've tried all sorts of things, including factory resetting the hub but nothing works. Maybe I can get it swapped out for a Hub 5? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"836","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:5459491":{"__typename":"Conversation","id":"conversation:5459491","topic":{"__typename":"ForumTopicMessage","uid":5459491},"lastPostingActivityTime":"2023-12-21T11:57:38.062Z","solved":true},"User:user:920639":{"__typename":"User","uid":920639,"login":"bitrot","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":null},"id":"user:920639"},"ForumTopicMessage:message:5459491":{"__typename":"ForumTopicMessage","subject":"Hub 4 flashing red light","conversation":{"__ref":"Conversation:conversation:5459491"},"id":"message:5459491","revisionNum":1,"uid":5459491,"depth":0,"board":{"__ref":"Forum:board:Wireless"},"author":{"__ref":"User:user:920639"},"metrics":{"__typename":"MessageMetrics","views":2978},"postTime":"2023-12-21T08:43:23.794Z","lastPublishTime":"2023-12-21T08:43:23.794Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I’ve woken up today to a flashing red light on my Hub 4. The router admin web page shows the error “Internet (No RF signal detected)”. Broadband and phone service are both down. I’ve followed the self-service steps (switch off/on at the wall, check cables) but it’s still the same: flashing red light, no service. I’ve checked the cable outside the house: this is just about 30cm of cable going from the plastic box straight down the wall into the ground, and is completely intact. VM status is saying there’s no outage in the local area. Nothing has changed with our setup overnight (or indeed in recent months): no changes to cabling or router location, no power cuts, etc. The only unusual factor is very strong storm winds overnight but that hasn’t caused any physical damage at home and (as mentioned above) the cable coming into the house is underground apart from the last 30cm or so. I’m in an M33 postcode. Any help? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"940","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:5454296":{"__typename":"Conversation","id":"conversation:5454296","topic":{"__typename":"ForumTopicMessage","uid":5454296},"lastPostingActivityTime":"2023-12-19T08:30:55.602Z","solved":true},"User:user:67739":{"__typename":"User","uid":67739,"login":"gadget61","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.virginmedia.com/t5/s/virgin/m_assets/avatars/default/avatar-6.svg?time=0"},"id":"user:67739"},"ForumTopicMessage:message:5454296":{"__typename":"ForumTopicMessage","subject":"Hub 4 keeps rebooting and very limited upload speed","conversation":{"__ref":"Conversation:conversation:5454296"},"id":"message:5454296","revisionNum":1,"uid":5454296,"depth":0,"board":{"__ref":"Forum:board:Wireless"},"author":{"__ref":"User:user:67739"},"metrics":{"__typename":"MessageMetrics","views":921},"postTime":"2023-12-09T18:26:06.388Z","lastPublishTime":"2023-12-09T18:26:06.388Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" My Hub 4 has been fairly stable since installation (3-4 years or more?) and 2 days ago it started rebooting constantly, and my upload speed has all but disappeared - down to 200-600kbps! Nothing has changed in the external or internal environment. VM support tell me that all is fine from their end, while I cannot use my internet connection when it is working for anything other than short messages. The Support desk suggested that there is interference from an external source, although the router itself is located in a metal cabinet enclosure to prevent that - I don’t use the inbuilt VM Wi-Fi. The poor speed is experienced by all devices, both wired and on my own Mesh Wi-Fi. The support desk got me to do a factory reset of the router which reinstated the VM WiFi and the problem was seen over that as well. Support desk were unable to resolve after 2 calls, concluding that the problem was with my equipment and network and they offered a charged technician visit to help me “move the router to a better location”, but the location has not been a problem for the last 12 years with Virgin! They said they would “raise a ticket to IT and monitor for the next 24 hours… I believe that I will still have the same problem this time tomorrow! I’ve spotted another similar post here, in which a technician visit was scheduled to resolve the problem, but no further details on the resolution. Does anyone have any thoughts? 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