Forum Discussion

TopDoc03's avatar
TopDoc03
Tuning in
9 months ago

Hub 4 not found in Connect App

I can see that many people have reported a similar problem but despite every single troubleshooting step including the good old 60sec reset, my VM Connect app still cannot find the hub. In terms of providing the Internet connection and Wi-Fi, that is working however the hub and Connect app don’t seem to be able to talk to each other.

I’m hoping a member of staff can reach out to me from this forum post and find a resolution.  I have already called a few days ago and had a discussion on the phone but no resolution achieved.

 

 

 

 

Hub 4
VM Connect
  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    9 months ago

    What tasks do you want to use the connect app for that you cannot do by simply logging into the hub's settings?

    • TopDoc03's avatar
      TopDoc03
      Tuning in
      9 months ago

      Unfortunately I can’t even log into the Hub’s settings. I get a blank white screen every time

      • Martin_N's avatar
        Martin_N
        Forum Team
        9 months ago

        Hi TopDoc03,

        Thank you for your post and welcome to the community. 

        I'm very sorry to hear about the issue you're having with the connect app. 

        Are you trying to sign in on a Wired device or Wireless?

        ^Martin

  • Client62's avatar
    Client62
    Alessandro Volta
    9 months ago

    With Hub 4 when the Connect app looses connection, the Hub 4 admin menu has often also failed.

    • jbrennand's avatar
      jbrennand
      Very Insightful Person
      9 months ago
      Client62 wrote:

      With Hub 4 when the Connect app looses connection, the Hub 4 admin menu has often also failed.

      Another reason for using modem mode then  😎

  • Client62's avatar
    Client62
    Alessandro Volta
    9 months ago

    Perhaps, given Hub 4 modem mode customers are not reporting Hub 4 admin menu failure.