Serious issue with TV360 recordings
So I have used the 360 box for years with no problems, but in the past month all of my recordings and planned recordings have disappeared twice. The apps stopped working too. An engineer came last week for an outage and afterwards I had to log back into all apps. Despite that, the issue with recordings disappearing has happened again. As I suffer from chronic pain especially in my hands it is very frustrating to say the least. This never happened with my TiVo box in years, and it had not happened at all since moving to the 360 until last month. The service now feels very unreliable. Please confirm if this is a known fault and what Virgin is doing to resolve it.Recordings & Planned Recordings Deleted
First thing this morning my Virgin 360 box spontaneously rebooted and when it came back on all my recording & planned recordings were missing. I tried setting a few planned recordings and that seemed to work OK but all previous recordings were still missing. I contacted Virgin via 150 and eventually spoke to someone who did some line tests and then told me that there is a Virgin outrage in my area. He said that when the outrage is fixed all the previously recorded programs will re-appear. I have my doubts but will now have to wait for the outrage to be fixed - and that is estimated to be five days. Having checked the Virgin Media forum before phoning I had found that the problem might be with the hard-drive in the Virgin 360 box but was told that the outrage would need to be fixed before the hard-drive could be investigated. Cheers James
Losing recordings and all future recordings more than once
Please help. I not only have the problems above but I often have problems with errors popping up to say it cannot show the channel (even when it’s bbc1) error CS002. This box never had a problem before upgrading to tv360. I can’t keep on with this service. When I tried ringing virgin and chose tv option they sent me a link that gave me a stranded 404 error message. Choosing the broadband option just got me to do a factory reset of the hub. I also have issues where it stops me accessing the apps but if I reboot tv360 then hub then tv360 it gets working again. The connect app says that I don’t have problems. Please help me quickly 😤😤
