Recordings & Planned Recordings Deleted
First thing this morning my Virgin 360 box spontaneously rebooted and when it came back on all my recording & planned recordings were missing. I tried setting a few planned recordings and that seemed to work OK but all previous recordings were still missing. I contacted Virgin via 150 and eventually spoke to someone who did some line tests and then told me that there is a Virgin outrage in my area. He said that when the outrage is fixed all the previously recorded programs will re-appear. I have my doubts but will now have to wait for the outrage to be fixed - and that is estimated to be five days. Having checked the Virgin Media forum before phoning I had found that the problem might be with the hard-drive in the Virgin 360 box but was told that the outrage would need to be fixed before the hard-drive could be investigated. Cheers James
Losing recordings and all future recordings more than once
Please help. I not only have the problems above but I often have problems with errors popping up to say it cannot show the channel (even when it’s bbc1) error CS002. This box never had a problem before upgrading to tv360. I can’t keep on with this service. When I tried ringing virgin and chose tv option they sent me a link that gave me a stranded 404 error message. Choosing the broadband option just got me to do a factory reset of the hub. I also have issues where it stops me accessing the apps but if I reboot tv360 then hub then tv360 it gets working again. The connect app says that I don’t have problems. Please help me quickly 😤😤
