Connect App unable to find Hub 5
I want to use the Virgin Media Connect App to review the WiFi signal strength in order to make use of the WiFi Guarantee on my package (we have some low signal areas and I want boosters). I am connected to the Hub 5. I can access it's settings etc and see what devices are connected. I have made sure that it is in router mode. I do not have a vpn. I am using the internet via the Hub 5 (it is obviously working in order to post this message...). Yet the VM Connect App will not see the Hub 5 and keeps asking me if it is installed correctly. When I try to order boosters online it directs me to the VM Connect App. So I am unable to make any progress until this is resolved.Hub 4 - Connect app
I note from a message on the connect app there are current issues with the HUB5 and Connect app, but my Connect app will not connect to my Hub 4 even when sitting at the side of it. Responds with 'Hub not found'. or ‘we can’t find your hub. Also ‘somethings gone wrong our side’ I accept that as it was ok. So what’s gone wrong? Could it be the WiFi is still unstable as previously reported? The hub and pods are connecting with devices but not the connect app.Hub 5 - Wi-Fi Pods - Connect App
Hi Hopefully someone can help with a couple of questions, I had a very helpful engineer visit me yesterday to look at my broadband and Hub 4, he ended up having to replace the Hub 5 which I am very happy with, I was wondering how I can pair my pods to the new hub? I have 3 and might not even use them but would like to have them paired in case Also my Connect app is not working how do I change it so it knows I have got a new hub?
