Connect App and Wifi Pods not connecting
Recently received a Hub 5. I can’t get the connect app to find the router, and also wifi pods won’t connect. The hub works and I have internet and wifi.
Performed all usual troubleshooting:
Hub: rebooted and also performed full reset.
Connect App: tried uninstalling/reinstalling app. Fresh sign in. No VPNs connected etc. even tried a different phone altogether.
Wifi Pods: tried nearer and further away from hub. Powered off and on. Left on for days. Made sure of no interference (never used the pods before, so do I need to register it somewhere? Instructions say just plug in and turn on, how does it know which router to connect to)?
I called VM support and they have just said they will log a ticket to the technical team… very helpful…
Anyone experienced the same? Any advice would be much appreciated.
When new VM Hub is delivered and activated it takes time (days to weeks) for the VM back office systems to update and to work again with the VM connect app. For now manage the Hub 5 at http://192.168.0.1/
Existing VM Pods for the previous Hub may need to be replaced or re-configured to work with a replacement Hub.