Charged Twice
Hi Virgin Media team, I need help urgently with a double payment on my account. My bill was due 8 December. On 7 December, I logged into My Virgin Media and made a manual card payment for the full amount to make sure it was paid on time. However, on 8 December, the same bill amount was taken again from my card as a Direct Debit. I wasn’t aware a Direct Debit was set up (or scheduled to be taken), and I’ve been trying to contact Virgin Media since then but haven’t been able to get through. I want a refund please!First time user of virgin media WIFI confused
Hi, I’ve ordered M250 Fibre Broadband, 30 day rolling contract. I’ve ordered online and then only got contracts sent over, I haven’t had a confirmation email or any welcome email. So I called this morning to chase it up and was told it didn’t go through but they will push it through over the phone manually, I still have no confirmation emails or welcome emails, I only have an email with contracts on it. On top of that I have the £80 (rolling contract fee and set up fee) charged to my card twice as a pending charge, I have 1 from the website and the other from over the phone for the same order/contract. I don’t know what is standard and isn’t, but is it normal to not have any information about delivery. I’ve not been contacted by the delivery companies either I just got a verbal “yes” on the phone confirming it will be next day delivery. I’m not sure what to do, is the lack of emails, confirmations normal and I should just wait until expected delivery times.